Outline of Role:
To provide excellent administration support to the Cruise team, agents and customers. To resolve queries at the first point of contact and to ensure that internal and external customers receive a prompt and courteous service.
To be able to manage time effectively
Attention to detail
Excellent knowledge of Cruise Line’s and their systems
To be customer focused
Strong product knowledge and business awareness
Check cruise bookings loaded by colleagues have been loaded correctly ( using the Cruise Checklist) Invoicing of cruise bookings Ensure that notifications received from cruise lines to advise of itinerary changes are communicated to agents Ensure that online check in is completed by agents so that ticket can be issued Ensure that in teamwork ticket system that all cruise emails are actioned and filed appropriately Loading of Web bookings into in house systems Issue tickets within given deadlines for all cruise bookings and ensure that all they are all correct and that all elements for the bookings are dispatched together.
Keep knowledge of products and destinations sold up to date by attending training sessions, completing web-based training
Any bookings made on board ( by passenger) have been administered correctly.
Calls from agents regarding queries on bookings & amendments to bookings