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Senior Travel Claims Handlers

C&M Travel Recruitment Ltd
Birmingham, West Midlands, England
£25000 - £35000 per annum + bonus and benefits
Closing date
21 Nov 2023

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Travel Agency
Full Time
Contract Type
Job function
Customer Service

Senior Travel Claims Handlers - Required for this global insurance company based in Birmingham. They are looking for 3 experienced travel insurance claims handlers and will pay up to £35,000 plus bonus, £1500 & great benefits for this Monday to Friday position.

Senior Travel Claims Handlers Responsibilities

  • Handle first notification of calls, enter all relevant claims information and dispatch claims forms as appropriate
  • Manage & respond to department email enquiries
  • Communicate with customers and third parties by telephone/email/letter in a clear, concise and professional way
  • Assess new claims (Travel/Missed Event/Collision Damage Waiver excess) in accordance with policy terms and conditions, within specified service levels and in line with departmental procedures
  • Handle any necessary administrative duties relating to claims, e.g. completion of worksheets
  • Ensure that all relevant data is collated and entered onto the system in a timely manner, with a focus on accurate data entry and regular data cleansing
  • Handle customer escalations in a positive way and refer any unresolved quality issues to your line manager

Senior Travel Claims Handlers Skills Required

  • You must have insurance claims experience, ideally within travel
  • Providing quality customer service within a pressurised office environment
  • You will have a genuine desire to provide a high level of customer service
  • You must be able to effectively manage multiple cases
  • You will have a high attention to detail and quality focus
  • Proven ability to prioritise multiple tasks and work under strict timescales/under pressure
  • Excellent telephone manner
  • Able to work in their office in Birmingham

If you have the relevant experience and are interested in the the above role please send your cv to

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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