Hotel Customer Support Specialist required for this expanding global booking platform company .The role will be part of the Customer Success team and will be supporting customers across the globe over the phone, via email or service requests through their online customer platform, with any queries and offering a high level of service. This role offers a starting salary of £28,000 rising to £30,000 after probation period , along with other company benefits and will be hybrid office located in Birmingham . Hours will be mainly Mon-Fri 9.00 -17.00 or 15.00-23.00 with on call hours/ payments on a weekend when required.This is a great opportunity for someone who has worked in the hotel or holiday park sector, within reservations or revenue management who is confident using a variety of different booking systems.
Hotel Customer Support Specialist duties
*Investigating and resolving tickets from customers and third parties
*Liaising with customers over the phone, email, and in-house support software with any queries
*Offer appropriate solutions for customers and an understanding of technical terms
*On-going relationship management with both customers and internal teams
*Being able to support the Implementation team in training the customers over applications such as Zoom/Teams
*To log appropriate enhancements or jobs for the development team
*Document any faults, features or site-specific items/issues as and when required in line with the company processes.
Hotel Customer Support Specialist duties skills required
*Self-motivated with the ability and drive to learn and work unsupervised
*High-organised in managing a busy workload
*Ability to work as part of a team and alone
*Attention to detail
*Excellent customer service
*Knowledge and experience of hospitality technology and processes such as a PMS, payment processes and distribution preferred
*Previous experience of working within a hotel or holiday park preferred
If you are interested in the above role, please apply online of send your cv to firstname.lastname@example.org
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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk