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Air Operations & Ticketing Executive

Succeed Recruitment Solutions
Homework UK Wide
Highly competitive salary plus excellent travel industry benefits
Closing date
1 Dec 2023

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Tour Operator
Full Time
Contract Type
Job function
Fares & Ticketing

Job Details

We have two new opportunities for air ops/flight ticketing specialists to join a leading Tour Operator in a fully home-based role.

The successful candidates will provide air support to our client’s Customer Services and Sales teams and will have excellent working knowledge of Galileo and able to work at pace to ensure all ticketing deadlines are met. The ability to thrive in a busy, pressurised working environment is essential for the role, along with the aptitude to resolve complex customer issues swiftly and confidence in building strong relationships within the business along with airline representatives.

In return, our client can offer a highly competitive salary DOE plus excellent travel industry benefits, so for more information, please contact us today for a confidential chat, or apply online.

Role of Air Operations & Ticketing Executive:

  • Create new PNRs in Galileo and make amendments to existing PNRs in line with airlines amendment policies Issue airline tickets ensuring ticket deadlines are met
  • Reissue/Revalidation and exchange tickets in line with airline policies
  • Manage GDS queues, which include schedule changes, cancellations, and vendor remarks
  • Process refunds via the GDS and assist with BSP reconciling
  • Provide air support to Sales and Customer Services staff
  • Build outstanding relationships with various airline representatives
  • Dealing with early ticketing deadlines and requests
  • Directly and indirectly assisting with customer queries via email or phone
  • Resolve complex customer issues to timescales
  • Carry out quality control checks and seek cost saving opportunities

Skills required for the role:

  • Minimum 2 years in airline reservations/ticketing role using a GDS
  • Exceptional customer service skills
  • Great attention to detail and accuracy
  • Ability to remain calm working in a highly pressurised environment
  • Ability to organise, prioritise and manage own workload to tight deadlines

If you’re interested in learning more about this Air Operations & Ticketing Executive role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available;

Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.


Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Company info
0161 408 0357 / 0358
Peter House, Oxford St
Greater Manchester
M1 5AN

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