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Service Team Executive

JTA Holidays
Birmingham, Peterborough, Homeworking
Up to £24,000 per annum plus benefits
Closing date
3 Dec 2023

View more

Tour Operator
Full Time, Part Time
Contract Type
Job function

Job Details

Outline of Role:

To work within the Service team, the role is to provide a multi-functional administration support service to our reservation teams and our customers. To ensure all requests are handled with speed, accuracy and professionalism.

Personal Requirements:

To be customer focused.

Strong working knowledge of Travel systems, to include – Amadeus, Travelport, Vibe & Dolphin.

Attention to detail.

Excellent communication skills, both written and verbal.

Strong organisational skills.

Team player.

Comfortable dealing with queries over the phone and via email.

Excellent travel destination and product knowledge.

Main duties:

To manage the support desks and make changes when requested by our customers through the portal, or via the telephone.

Rebooking on a daily basis.

Review/action the general Amadeus queues along side ticketing

Ticket dispatch.

To support the Team Leader with Sales Support queries.

Support the reservation team with queries.

Provide a professional service for all our agents and customers.

To be part of a team always thinking of ways to improve our service to our agents and customers.


JTA Travel Group was established in 1972 in the West Midlands, and is one of the leading Tour operators and travel providers in the UK. We pride ourselves on the reliability, knowledge and innovation we offer our Agents.

As partners of the world’s leading airlines, hoteliers and cruise lines we can offer competitive prices across all of our holidays and cruises. Our highly skilled and knowledgeable Reservations teams and Cruise experts offer first hand knowledge and advice to every enquiry.

Our fully bookable website, uses leading technology and make booking holidays as easy as possible.

Company info
2210 The Crescent, Birmingham Business Park
West Midlands

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