Travel Customer Service Consultant

Travel Customer Service Consultant - Required for this successful Travel Company based in the Stockport area. Due to continual growth they are looking for both experienced travel customer service consultants or experienced customer service consultants/advisors professionals to join their expanding team, assisting clients with any queries with any existing holidays bookings, making amendments and checking and sending documents to clients , whilst offering a professional and personalised service to their clients . They will pay a basic salary of £23, 593, along with other company benefits and will be working Mon-Fri 9am -5.30pm and approx. 1 Saturdays every 6-8 weeks . This role is Hybrid 3 days in the office and 2 days at home.

Travel Customer Service Consultants, Responsibilities:
- Assisting clients with any queries once a reservation has been made , including any changes and amendments
- To be responsible for the customer journey of every client throughout the whole process providing a consistent and excellent level of service
- Checking over documentation including invoices and tickets making sure these are correct and sending these to the client

Travel Customer Service Consultants, Skills Required:
- Travel industry customer service /administration experience is preferred, however experience working in customer service role in a different sectors would be considered, as training is provided
- Excellent customer service skills , with the ability to build a rapport with clients over the phone
- Excellent attention to detail and able to prioritise a busy and varied workload
-Ideally a passion for travel and well-travelled

Benefits :
- Paying £23, 593 plus bonus
- 25 days holiday plus bank holidays and an extra days leave for your birthday
-1 day well being day
- Pension

To apply for this Travel Customer Service Consultant role please either apply online or email your c.v to rachel@candm.co.uk

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk