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Vice President Travel Contact Centre Sales & Operations

Platinum Travel Recruitment
London (Greater), Essex, Kent, Surrey, Hertfordshire
Up to £125k + bonus + perks
Closing date
10 Dec 2023

View more

Tour Operator
Full Time
Contract Type
Job function
Executive / Senior Management

Job Details

We are collaborating with an award winning and leading luxury travel brand that offer a range of bespoke travel itineraries across the globe who are now seeking a Vice President Travel Contact Centre Sales & Operations to join its London team, hybrid working.

This highly exciting and varied role would be ideal for a senior travel professional who has worked at director or senior management level with extensive experience with a luxury tour operator within a sales and operations environment.

Vice President Travel Contact Centre Sales & Operations Duties:

  • Overseeing and developing the management team including Directors, Managers and Team Leaders to implement strategic processes to ensure that all our brands and products are aligned, maximising performance, streamlining our operations.
  • Meet or exceed annual sales goals.
  • Develop and implement Contact Centre process and procedures to ensure consistency in booking processes.
  • Maintain and analyse call centre metrics to determine appropriate staffing levels.
  • In conjunction with Directors and Managers, ensure that all sales staff are knowledgeable and up to date on all products through destination training, sales and service training.
  • Coordinate with the Product team to ensure that training is conducted in a timely manner and consistency is maintained in all Contact Centre resource material.
  • Work closely with the Agency Sales team to ensure that sales priorities are aligned.

Essential Requirements:

  • Minimum of 5 years management experience within the luxury travel industry.
  • Extensive knowledge of Sales in the travel business and industry practices –Tour Operating.
  • Strong Influential leader, with exceptional people management skills.
  • Experience in budget and forecast preparation. .
  • Experience of managing, developing and coaching large teams.


  • Competitive salary plus bonus
  • Cycle to work scheme
  • Employee Assistance Program
  • Travel Loans
  • Display Screen Equipment Eye tests
  • Recruitment Bonus
  • Gym Membership
  • Social Events
  • Hybrid working model
  • Travel perks
  • Career development
  • Supportive environment that will make you proud to work for our client.  
  • Plus many more perks.


Our Story – Travel Recruitment Specialists

Platinum Travel Recruitment have become recognised specialists within the travel industry for many years. Our consultants possess a profound depth of knowledge of the travel industry having worked within travel, with an array of contacts throughout the UK and beyond. 

This is just one of the factors that allows us to provide a superior recruitment service. We ensure that our clients have access to the cream of the crop within the travel industry and candidates can enjoy exciting career-enhancing opportunities. The services that we provide to our clients and candidates show that we are not just recruiters; we are HR professionals, career advisors and experts in the travel industry.

Having two offices strategically placed in the Midlands and Surrey, close to London, this enables us to service a large geographical area and provide that face to face contact for both clients and job seekers.

Strategic in our thinking with a responsive approach to future needs, we think far beyond the conventional recruitment process by conducting a thorough analysis of both our candidates and clients.

Our experienced consultants manage the full recruitment process, screen and test each potential applicant matching the job specifications ensuring time is not wasted on unsuitable candidates. Our open, honest and committed approach will ensure that you reach your goals. So, let’s link up and chat what success means to you.


Why use Platinum Travel Recruitment?


Ability to supply professional pre-scanned travel candidates screened from consultants with years of experience in the travel industry.

Quality applicants rather then quantity.

We appreciate locating the right candidate can be a challenge. We save you time and money on locating candidates by short listing, database searching, head hunting and advertising the vacancies at no cost.

With our strong marketing prescience we are able to target the best applicants right from the outset.

Interviews are only organised for applicants clients wish to see free of charge. Once the candidate is placed a competitive fee will be charged with free trial periods for candidates starting with your organisation.

Many clients use us on an exclusive basis as we listen to requirements and offer the highest level of customer satisfaction whilst understanding your business needs.

If you are looking to expand your company or need recruitment advice feel free to call us on 0208 942 4103


Assistance with the interview and application process

Our experienced and qualified consultants will listen to your requirements in locating the right role and progress your career

Able to provide free career advice on your next move

We have a range of roles including Reservations, Business Travel, Marketing, Product, Management plus more many more exciting opportunities to enhance your career.

Our service is free and kept strictly confidential.

Utilise your experience and achieve your goal – send us your CV today

Company info
Coombe Croft, Howell Hill Grove
KT17 3ER

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