Ticketing Executive

We are excited to be recruiting for a Ticketing Executive to join our team in London. If you are a Ticketing executive proficient in using Amadeus, then please do apply. This role is Hybrid London.

The Job:

* Support the Call Centre by completing transportation requests.
* Effectively completing all transportation requests within 4 hours (wherever possible)
* Finding the best flights and pricings for the client in line with their needs
* Supporting the call center and clients with any changes to their flights
* The booking of ancillary services
* Administration of both Amadeus and the in-house reservation system
* Issuing / reissuing tickets
* Checking Amadeus Q's on a regular basis to keep on top of any ticketing issues
* Completing scheduled changes within Amadeus and informing the customer
* Check no-shows and cancellations.
* Accurately programming flights into the in-house reservation system
* Handling group requests efficiently for the Meetings and Events department
* Finding effective and cost-efficient group flights for the Meetings and Events department
* Completing passenger lists and seating requests as per the group's needs.
* Supporting the groups departments in case of any flight issues (delays, flight cancellations, etc.)
* Communicating travel information to clients (including schedule changes)
* Proactively looking out for notices of airline strikes
* Proactively looking out for any potential issues that would affect flights (weather, political situations)
* Communicating any potential transport issues to both the call center and clients in a polite and helpful manner
* Assisting the Finance department in the reconciliation of Transport billings.
* Supporting the Transport Manager with ADM's, ACM's and other BSP requirements

Skills Required:

* At least 3 years working in ticketing/ travel agency.
* Virgin Atlantic Level 1 & 2 - Fares and ticketing courses is a plus. Self-motivated individual, persistent and demanding, open-minded, with an entrepreneurial spirit and willing to be part of a team.
* At least 3 years working in ticketing/ travel agency.
* Understanding of the airline industry, airline rules and regulations, airline partners
* Sales oriented.
* Technical skills (tools.): 3 years of Amadeus - ticketing, reissuing tickets, IT fares, Q administration, High computer literacy,
* Proactive, entrepreneurial spirit, open-minded, team player.
* (Re)active, flexible, accurate & rigorous.

The Package:

* Salary £28,500
* 25 days annual leave, increasing by a day after 1 year service (to a max of 30 days)
* Birthdays off
* Half day on Xmas eve and NYE
* Flexible working policy with the possibility to work 2 days a week from home + 1 week remotely every 3 months.
* Private Healthcare insurance
* Pension scheme
* 30% of office commute costs reimbursed each month.
* Annual Christmas party and other social events arranged by social committee as well as off-site team building.
* Strong internal mobility and development opportunities

Interested:

* If you would like to apply for the above vacancy, please click 'APPLY' or email helen@traeltraderecruitment.co.uk