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Branch Manager

Travel Trade Recruitment
Chelmsford, Essex, England
£30000 - £32000 per annum
Closing date
21 Nov 2023

View more

Travel Agency
Full Time
Contract Type
Job function

Job Details

An exciting new opportunity has become available for a dynamic Branch Manager to lead and oversee a Travel Agency based in the heart of Essex. As a Travel Branch Manager, you will be responsible for managing day-to-day operations, ensuring excellent customer service, driving sales growth, and fostering a positive work environment. Your strong leadership skills and industry knowledge will be crucial in maintaining and expanding our client base and ensuring the branch's overall success.

Key Responsibilities:

  • Provide leadership and guidance to a small team of travel consultants, fostering a collaborative and high-performing work environment.
  • Motivate and inspire the team to achieve sales targets and deliver exceptional customer service.
  • Set clear performance expectations, conduct regular performance evaluations, and provide coaching and development opportunities to enhance employee skills and knowledge.
  • Develop and implement strategies to drive sales growth, increase revenue, and expand the customer base.
  • Monitor market trends, competitor activities, and customer preferences to identify opportunities for business development and implement effective sales strategies accordingly.
  • Build and maintain strong relationships with suppliers to ensure operational support and efficiencies.
  • Oversee the day-to-day operations of the branch, ensuring smooth workflow, adherence to policies and procedures, and compliance with industry regulations.
  • Monitor and analyse key performance indicators (KPIs) to assess branch performance, identify areas for improvement, and implement appropriate action plans.
  • Maintain accurate records of financial transactions, including budgets, sales reports, and expense tracking, to ensure financial objectives are met.
  • Foster a customer-centric culture within the branch, emphasizing exceptional service delivery and building long-lasting customer relationships.
  • Address customer complaints or concerns promptly, ensuring effective resolution and customer satisfaction.
  • Stay up-to-date with industry trends, destinations, and travel products to provide expert advice and personalised travel recommendations to clients.
  • Collaborate with the marketing team to develop and implement effective marketing strategies and promotional campaigns to attract new customers and retain existing ones.

About you:

  • Proven experience in the travel industry, with a minimum of 2 years in a managerial role.
  • Excellent sales and business development abilities, with a demonstrated history of achieving targets.
  • In-depth knowledge of travel industry trends, products, and destinations.
  • Exceptional customer service and relationship-building skills.
  • Proficient in using travel agency software (Tarsc is preferable), booking systems, and Microsoft Office.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and handle multiple tasks simultaneously.

What's on offer?

Attractive salary plus uncapped commission
Weekly pay
Monday - Friday 9am - 5pm
Saturdays included
Staff Discounts
Educational Trips!


Please apply below or send your CV too


Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at

Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

London Office
Tel: 0203 887 9444

Birmingham Office
Tel: 0121 222 2624

Manchester Office
Tel: 0161 923 6120

Leeds Office
Tel: 0113 394 4147

Scottish Division
Tel: 0141 248 5222

Temp Division
Tel: 0203 887 9444



Company info
0203 887 9444
3rd Floor, 1 Aldgate

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