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Business Travel Consultant - Out Of Hours

Travel Trade Recruitment
London, England
Up to £36000 per annum + Bonus
Closing date
12 Dec 2023

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Business Travel
Full Time
Contract Type
Job function
Home Working

Job Details

Are you an experience OOH Business Travel Consultant? Are you fully trained in Sabre GDS?

We have an exciting opportunity for an (fully homeworking) Out of Hours Business Travel Consultant to join a reputable Travel Management Company.

This role will support the travel operation (out of hours) by providing assistance to our customers whose travel has been disrupted, or who need to make urgent travel bookings.

The Job:

  • Answering calls and emails from clients in a polite, efficient, and professional manner
  • Offering expert advice in all aspects of travel
  • Maintain the outstanding level of customer service provided by the 'day' team
  • Work as part of an efficient team, communicating effectively both internally and externally
  • To issue, re-issue and perform re-calculations of international and domestic airfares
  • Sourcing the best and most cost-effective worldwide routes booking all flights, rail, hotel and all ground product
  • Providing additional Quality Control to day team processes when call volumes permit.
  • Provide 'risk analysis' of global travel news and communicate to Senior Management as appropriate
  • Creation and provision of traveller tracking reports for communication to clients in the event of a major event

The Person:

The role of the Senior Business Travel Consultant can be a pressured one due to the emotion of travel. When disruption occurs, it typically means considerable disruption for our clients and their families. Thus, the successful candidates will be calm, and have a sympathetic and reassuring approach to providing assistance at highly stressful times. You will therefore be self-motivated and able to work comfortably under pressure, providing travel solutions to clients outside of normal working hours. You'll be fulfilling last minute/urgent travel bookings on behalf of the company's Corporate, Media, Entertainment and Contractor clients so attention to detail and meticulous standards are key.

Skills Required:

  • Knowledgeable on Sabre and Amadeus
  • Fares & Ticketing Level 1 & 2 (or equivalent experience) essential
  • Knowledge of Microsoft products, including Outlook, Word, and Excel
  • Possess good geographical and product knowledge of destinations and airlines
  • On the pulse with world events and likely travel implications
  • Good organisational skills and excellent customer service & communicative abilities are essential
  • Flexible approach and desire to think 'outside of the box' to provide innovative travel solutions in times of increased stress for our clients.

Hours of Work / Package:

  • 37.5 hours a week.
  • Shift patters are Mon - Fri - 1800-0130 or 0100-0830 (except Fri to Sat shift when it is 0100 -0930) - weekend shifts are 0900-1730 / 1700-0130 / 0100-0930
  • Salary - Circa £36,000 (dependant on experience) + bank holiday payments / bonus


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Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at

Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

London Office
Tel: 0203 887 9444

Birmingham Office
Tel: 0121 222 2624

Manchester Office
Tel: 0161 923 6120

Leeds Office
Tel: 0113 394 4147

Scottish Division
Tel: 0141 248 5222

Temp Division
Tel: 0203 887 9444



Company info
0203 887 9444
3rd Floor, 1 Aldgate

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