My clients are a cutting-edge, one-of-a-kind travel agency set to become a rising star within the UK travel industry. They are looking for a Commercial/Operations Manager to be responsible for the daily running and management of the branch network in various locations in the UK. If you have proven experience in Retail Management and can get to the office in Birmingham or Hampshire and are looking for a new challenge this would be a wonderful opportunity. The offer a competitive salary and excellent company benefits.
Retail Management Experience
Excellent service delivery and customer service skills
Solid understanding of reporting and operational procedures
Outstanding communication and interpersonal skills
Excellent organisational and leadership skills with a problem-solving ability
Able to negotiate at commercial agreements.
Drive sales to deliver and exceed branch network performance and productivity.
Motivate the branch teams to hit and exceed their targets and ensure company profitability.
Conduct regular meetings to deliver key messages and sales targets/performance.
Update and feedback to head office on strategy.
Oversee the recruitment, selection and retention of staff.
Implement incentives to the sales team to motivate and drive sales.
Conduct monthly 121's. dealing effectively with any performance related issues. Recognising training needs and implement improvement measures and performance improvement plans where necessary.
Liaise with the Marketing and Product Department for relevant POS in line with market and local trends.
Resolve escalated customer complaints in an efficient and professional manner, whilst maintaining the retention of the customer.
Monitor/Analyse what suppliers are being booked by the branches and negotiate commercial agreements and special deals with suppliers.
This is an office based role in their office in Birmingham or Hampshire, they offer a competitive salary depending on experience plus excellent company benefits.
Please email your CV to firstname.lastname@example.org or call Suzanne on 0121 450 9776.
You can also apply via the link below.