Commercial & Operations Manager

Travel Trade Recruitment
Birmingham, West Midlands, England
£34000 - £35000 per annum + plus excellent company benefits
Closing date
15 Dec 2023

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Travel Agency
Full Time
Contract Type
Job function

Job Details

My clients are a cutting-edge, one-of-a-kind travel agency set to become a rising star within the UK travel industry. They are looking for a Commercial/Operations Manager to be responsible for the daily running and management of the branch network in various locations in the UK. If you have proven experience in Retail Management and can get to the office in Birmingham or Hampshire and are looking for a new challenge this would be a wonderful opportunity. The offer a competitive salary and excellent company benefits.


Retail Management Experience

Excellent service delivery and customer service skills

Solid understanding of reporting and operational procedures

Outstanding communication and interpersonal skills

Excellent organisational and leadership skills with a problem-solving ability

Able to negotiate at commercial agreements.


Drive sales to deliver and exceed branch network performance and productivity.

Motivate the branch teams to hit and exceed their targets and ensure company profitability.

Conduct regular meetings to deliver key messages and sales targets/performance.

Update and feedback to head office on strategy.

Oversee the recruitment, selection and retention of staff.

Implement incentives to the sales team to motivate and drive sales.

Conduct monthly 121's. dealing effectively with any performance related issues. Recognising training needs and implement improvement measures and performance improvement plans where necessary.

Liaise with the Marketing and Product Department for relevant POS in line with market and local trends.

Resolve escalated customer complaints in an efficient and professional manner, whilst maintaining the retention of the customer.

Monitor/Analyse what suppliers are being booked by the branches and negotiate commercial agreements and special deals with suppliers.


This is an office based role in their office in Birmingham or Hampshire, they offer a competitive salary depending on experience plus excellent company benefits.


Please email your CV to or call Suzanne on 0121 450 9776.

You can also apply via the link below.


Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at

Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

London Office
Tel: 0203 887 9444

Birmingham Office
Tel: 0121 222 2624

Manchester Office
Tel: 0161 923 6120

Leeds Office
Tel: 0113 394 4147

Scottish Division
Tel: 0141 248 5222

Temp Division
Tel: 0203 887 9444



Company info
0203 887 9444
3rd Floor, 1 Aldgate

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