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Travel Customer Care Executive

Succeed Recruitment Solutions
Chester / Hybrid
Up to £24,000 plus excellent industry benefits
Closing date
29 Dec 2023

View more

Travel Agency
Full Time
Contract Type
Job function
Customer Service

Job Details

Are you looking for a role that will combine your travel expertise with your passion for customer care? If so, we have a fantastic opportunity for you to join a leading online travel organisation as a Travel Customer Care Executive.

Joining our client’s growing Chester based team (plus hybrid working option), successful candidates will be passionate about delivering exceptional levels of customer service and enjoy working in a fast-paced environment where hard work is rewarded. You’ll use your exceptional communication skills and personal service to build rapport with customers to resolve queries effectively to maximise future repeat custom.

In return, our client can offer a competitive salary of up to £24k plus excellent travel industry benefits, so for more information, please contact us today for a confidential chat, or apply online.

Role of Travel Customer Care Executive:

  • Prioritise and action E-mails effectively
  • Action daily booking queues
  • Chase relevant suppliers for documentation/confirmation
  • Check and update documentation for specialist bookings
  • Effectively manage and resolve escalated issues
  • Crisis situations support
  • Handle incoming calls from Agents regarding documentation and Admin queries
  • Investigate booking anomalies and irregularities
  • Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements

Skills required for the role:

  • Customer service experience from within the travel industry - essential
  • Excellent telephone manner
  • Skilful with Microsoft Office (Word / Excel)
  • Great attention to detail and accuracy
  • Ability to organise, prioritise and manage own workload efficiently to tight deadlines
  • Experience in dealing with conflict resolution
  • A flexible and adaptable approach to work

If you’re interested in learning more about this Travel Customer Care Executive role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available;

Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.


Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Company info
0161 408 0357 / 0358
Peter House, Oxford St
Greater Manchester
M1 5AN

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