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Commercial & Operations Manager

Succeed Recruitment Solutions
Birmingham / Hampshire
Highly competitive salary plus excellent travel industry benefits
Closing date
4 Jan 2024

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Tour Operator
Full Time
Contract Type
Job function

Job Details

We have a fantastic opportunity for a travel industry professional to join a leading travel organisation, as a Commerical & Operations Manager.

The successful candidate can be based out of either our client's Birmingham or Hampshire office and will be responsible for the daily running and management of the branch network, planning and implementing sales strategies; improving systems and processes and ensuring that monthly branch sales/margin targets are met and that the group has the best commercial terms with Operators and suppliers.

Previous experience within a similar role in the travel sector is essential for the role and in return, our client can offer a highly competitive salary and excellent travel industry benefits. If this role is of interest to you, please call today for a confidential chat, or apply online.

Role of Commerical and Operations Manager:

  • Drive sales to deliver and exceed branch network performance and productivity.
  • Implement alternative and innovative ideas for achieving new business.
  • Oversee the smooth, efficient running of the branch network.
  • Oversee the recruitment, selection and retention of staff.
  • Implement incentives to the sales team to motivate and drive sales.
  • Conduct monthly 121’s. dealing effectively with any performance related issues.
  • Ensure that an excellent level of service is delivered to all customers and stakeholders at all times.
  • Liaise with the Marketing and Product Department for relevant POS in line with market and local trends.
  • Conduct regular branch visits and ensure compliance in line with company policy and procedures.
  • Resolve escalated customer complaints in an efficient and professional manner, whilst maintaining the retention of the customer.
  • To promote equality, diversity and rights in all actions and activities throughout the Company.
  • Monitor/Analyse what suppliers are being booked by the branches and negotiate commercial agreements and special deals with suppliers.

Skills required for the role:

  • Proven experience in Retail Travel Management
  • Excellent service delivery and customer service skills
  • Solid understanding of reporting and operational procedures
  • Outstanding communication and interpersonal skills
  • Excellent organisational and leadership skills with a problem-solving ability
  • Able to negotiate commercial agreements

If you’re interested in learning more about this Commercial & Operations Manager role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available;

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs and Contact Centre jobs.


Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Company info
0161 408 0357 / 0358
Peter House, Oxford St
Greater Manchester
M1 5AN

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