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Customer Service Consultant

Travel Trade Recruitment
Edinburgh, Scotland
£27000 - £30000 per annum + Excellent Benefits & Career Prospects
Closing date
14 Feb 2024

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Tour Operator
Full Time
Contract Type
Job function
Customer Service

Job Details

Parlez-vous Francais? A leading Destination Management Company is seeking a Fluent French Speaker, to work on a varied post-booking and customer service role for their groups department. If you are keen to use your languages skills and have previous experience within the Travel Industry, either from an inbound tours company, a Tour Operator or a DMC. Salary is dependent on experience but competitively offered between £28k pa - £30k pa, plus wide-ranging benefits, career prospects and bonus. Working within a friendly team this is a hybrid role in Edinburgh.

* Providing account management and customer service for leisure travel groups, ensuring things run smoothly from booking through to travel
* Ensure that the group travel and tours run smoothly, with excellent service
* Working to deadlines, communicating with clients and suppliers to build fantastic, long-standing relationships
* Operating a large volume of groups in multiple markets, working to optimise margins through upselling
* Using the CRM to generate communications and proposals
* Liaising with and building relationships with guides
* Meeting clients and attending trade shows as appropriate and if required.
* Participation in the 24 hour on- call rota for UK leisure groups.

As well as being Fluent in written and spoken French, you will also be fluent in written and spoken English. Ideally you will have worked within a similar role i.e. for a Travel Company working on groups and ins post-booking, aftersales, customer service. If you have any experience within the Travel Industry and languages we are keen to receive your application for consideration.

Starting salary is up to £30k pa and there is an annual bonus, but this is a company with a great reputation for looking after it's staff; it's a 'Best Managed' company, and certified 'a great place to work', hybrid working is available, there is option to work remotely abroad (up to 60 days), Social committee, Green team, health & wellbeing support, flexible benefits for pension & healthcare, 21 days holiday, plus 10 bank holidays, plus your birthday off.

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on 0141248522 or Not right for this role, or this role not right for you.but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us!


Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at

Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

London Office
Tel: 0203 887 9444

Birmingham Office
Tel: 0121 222 2624

Manchester Office
Tel: 0161 923 6120

Leeds Office
Tel: 0113 394 4147

Scottish Division
Tel: 0141 248 5222

Temp Division
Tel: 0203 887 9444



Company info
0203 887 9444
3rd Floor, 1 Aldgate

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