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Offline Ticketing Executive

Succeed Recruitment Solutions
Homework UK Wide
Highly competitive salary plus excellent travel industry benefits
Closing date
19 Feb 2024

View more

Tour Operator
Full Time
Contract Type
Job function
Fares & Ticketing

Job Details

We have a fantastic opportunity for an experienced ticketing consultant to join a leading Tour Operator.

Working within our client's offline team, the role is to provide a multi-functional administration support service to both the reservation team and customers, ensuring all requests are handled with speed, accuracy and professionalism. This position will support the team during the evenings when the office is closed, and so would suit those looking to cover night shifts, or those who want a mix of day and night shifts. (Our client can be flexible with regard to shift patterns.)

In return, they can offer a highly competitive salary DOE plus excellent travel industry benefits, so for more information, please contact us today for a confidential chat, or apply online.

Role of Offline Ticketing Executive:

  • Quality assure bookings made through the call centre.
  • Produce and dispatch invoices, cancellation invoices, ensuring production timescales are met.
  • Dispatch Travel Documentation, ensuring high levels of accuracy when checking documentation.
  • Rebooking flights within the GDS, hotels and transfers when required.
  • Review/action the general Amadeus queues alongside ticketing.
  • Flight changes and supplier amendments are communicated out to agents.
  • Q Management – schedule changes, ticketing deadlines are met and processed correctly.
  • Ticket dispatch for Reservations.
  • Support the Team Leader with Sales Support queries.
  • Provide out of hours support for the emergency out of hours support line for agents/passengers. 
  • Effectively dealing with any issues that may arise with a reservation in UK and overseas.

Skills required for the role:

  • Minimum 2 years in airline reservations/ticketing role using a GDS
  • Exceptional customer service skills
  • Great attention to detail and accuracy
  • Ability to remain calm working in a highly pressurised environment
  • Ability to organise, prioritise and manage own workload to tight deadlines
  • Willing to cover an out of hours shift pattern

If you’re interested in learning more about this Offline Ticketing Executive role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available;

Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.


Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Company info
0161 408 0357 / 0358
Peter House, Oxford St
Greater Manchester
M1 5AN

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