Main Purpose of Role
We are looking for an Airline Customer Care Adviser who is energetic, has great attention to detail and passionate about helping customers, to join our dynamic team and represent a strong global airline brand.
As an Airline Customer Care Adviser you will have a vitally important role – booking and changing flights for customers and handling baggage, claims and other enquires as well as helping customers who have missed a flight or whose flight has been cancelled
You will be responsible for incoming calls/emails and outbound calls for across the full range of airline customer queries
If you are flexible, have a positive attitude, great attention to detail and experience of Amadeus GDS you are probably the one that we are looking for.
∙ Proven Amadeus GDS experience
∙ Airline or travel experience
∙ Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail
∙ An effective team player with a “can-do” attitude
∙ Passionate about providing great customer care with a friendly personality ∙ A confident and professional telephone manner
∙ Self-motivated, proactive and able to work on your own initiative
Managing your own workload and time, whilst developing effective and supportive relationships with colleagues and customers
What are we looking to achieve?
∙ Help customers and solve their problems in an accurate and efficient manner
∙ Respond to all customer queries in a timely manner by email or phone whilst providing a friendly and professional service
∙ Provide a complete airline customer service which includes changes, cancellations, lost baggage, complaints, claims and other queries
∙ High degree of accuracy and skill in using systems and entering data including Amadeus GDS and Salesforce
∙ Develop and improve processes and ways of working
∙ Troubleshooting with customers
∙ Other administrative tasks
∙ Contribute to our positive team spirit and work environment
Who are Konecta UK?
Leading the way in Customer Interaction & process management Konecta are an international outsourced customer service provider with 100,000 staff internationally and 112 sites globally. Our clients employ us to communicate with their customers in the most effective ways – this can be on the phone, via email, on the web through live chat or any social media channels.
Why work for us?
∙ Konecta has a fun and sociable team environment working culture
∙ Pension Scheme with Standard Life
∙ Aviva Life Insurance
∙ Eye test vouchers and discounts
∙ Discounted corporate gym membership
∙ Involvement with local charities and fundraising days
∙ Campaign specific benefits including discounts, incentives and prizes
∙ Recommend a friend scheme paid reward of £500
∙ Apprenticeship qualifications and career flight path schemes
∙ Recognition and reward schemes with Love to Shop Voucher rewards
∙ Cycle to work scheme
∙ Tech scheme
Position in Organisation
The Airline Customer Care Adviser will report directly into the Team Manager and will have various support from colleagues nearby which will always be on hand.
Operational Days and Hours
With given notice, Konecta reserves the right to change your working hours. Please note that whilst you will be supporting the Airline Customer Services Team, whose opening hours are Monday to Friday 7am to 6pm, your Konecta contracted hours will be 6.00am - 10.00pm Monday to Sunday. You may be required to cover evenings and weekends when required by the business.
Database & Systems & Training
We require that you have previous experience of Amadeus GDS and are up to date and able to use it fully. Full training will be given by Konecta (but only Amadeus refresher training as you are an experienced user) and will include on-going training throughout your employment as and when required. You will also receive a full company induction that will include many areas such as GDPR the DBF Quality Management System and all other systems and soft skills training.
To apply for this role, please click "Apply"