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Groups Travel Consultant

Travel Trade Recruitment
Up to £24000 per annum + Additional Benefits
Closing date
21 Feb 2024

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Business Travel
Full Time
Contract Type
Job function
Fares & Ticketing

Job Details

The Specialist Travel Consultant is responsible for servicing and supporting customers globally with groups, meetings, and event enquiries.

Do you want to be part of the UK's largest corporate Travel Management Company, serving charities, humanitarian organisations, non-profits, and academic institutions whose employees and volunteers travel the world to make a positive difference? Then this is the business travel job for you! You will need to have GDS experience and the ability to work from home, this is a full time or part time role with a full-time salary of £24k pa. This is a company that values its team highly, so good benefits & career progression is part of the package!


Daily responsibilities of this role will include creating new group travel bookings and supporting all post-confirmation enquiries, such as changes and cancelations, while also maintaining an exceptional level of customer service.

  • Looking after customer travel needs from first enquiry to travel completed, by phone or email.
  • Utilising outbound calling, up-selling and cross-selling, along with other techniques, to maximise revenue, using a consultative sale approach.
  • Focusing on group flight and hotel bookings
  • Partnering with Destination Management Companies and event providers to offer additional products globally.
  • Providing a professional consultancy service for all clients, anticipating their needs, and offering a range of value-added solutions to exceed their expectations.
  • Building relationships with and working alongside internal partners such as Product, Finance, and Commercial.
  • Achieving and maintaining SLAs and targets whilst working efficiently
  • Regularly checking and actioning airline queue messages and monitor existing bookings that are on hold.


The ideal travel consultant will have previous business travel industry experience, with knowledge of GDS as a must. Knowledge of group travel booking tools and/or venue finding tools. Have excellent fares knowledge including post ticketing changes, cancellations and be able to check and action airline queue messages as well as monitor existing bookings that are on hold. You will be active, supportive, and a flexible team member that will contribute to the team performance, support, and maintain a positive work environment.


With a salary of £24k and the ability to work from home. Hours: 39.36, standard shift Mon-Fri, 8.45am-5.30pm inc. 1 in 6 rota basis 10.30am-7.15pm (Mon-Friday) and 9am -1pm on Saturday. The client will except part time roles with a minimum of 20 hours. Additional benefits to be discussed at interview!


Please follow the instructions to apply attaching your CV. This vacancy is being managed by Hollie on 0161 923 6120 or


Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at

Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

London Office
Tel: 0203 887 9444

Birmingham Office
Tel: 0121 222 2624

Manchester Office
Tel: 0161 923 6120

Leeds Office
Tel: 0113 394 4147

Scottish Division
Tel: 0141 248 5222

Temp Division
Tel: 0203 887 9444



Company info
0203 887 9444
3rd Floor, 1 Aldgate

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