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Flights Consultant

Travel Trade Recruitment
Chester, Cheshire, England
Up to £22500 per annum + Additional Company Benefits
Closing date
22 Feb 2024

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Tour Operator
Full Time
Contract Type
Job function

Job Details

Established for over 20 years, this niche travel company are renowned for provide flights to the Travel Industry, through their brands and their fantastic booking technology. They are continuing their growth and they are seeking a Flights Consultant. With comprehensive training available, this is a rare opportunity for you, if you have worked in any sector of travel, such as retail travel, airline, airport and you want to move your career towards tour operations or business travel, but don't have the GDS experience! The Flights Support Team delivering standout service to industry partners (by phone, email and live chat) using bespoke booking systems, GDS's and internal processes to create, service and ticket bookings efficiently. Based in their Ellesmere Port offices, starting salary is £22,500 pa(potentially negotiable) and there is a comprehensive benefits package (detail below in 'The Package').

Flights Specialists provide friendly and efficient service to travel organisations or direct consumers via phone, email and online. By selling and servicing bookings, Flights Specialists must understand customer needs to advise effective solutions and work with the Team Leader to drive sales, hit budgets and deliver profits - all within airline deadlines and terms & conditions.

Tasks & responsibilities include:

- Monitor and action all email & telephone requests for bookings
- Use a GDS (e.g. Amadeus, Galileo, Worldspan and Sabre) to:
o Check availability
o Price flight itineraries (manual & CAT35)
o Make bookings
o Reserve seating
o Issue tickets
o Amend/ refund bookings
o Read booking 'queues'
- Construct nett fares
- Adhere to all airline deadlines and terms and conditions
- Make sound commercial decisions on margins & pricing on a booking by booking basis
- Work on own initiative without constant supervision
- Keep on top of all airline deadlines for deposits, balance payments, names & ticketing
- Develop a good understanding of the market and competition
- Form close ties with staff within airline partners to strengthen relationships


- Thrive on delivering an excellent experience with exceptional customer service skills
- Be a committed, enthusiastic and supportive team member
- Deliver an efficient and professional service to internal and external customers
- Maintain high levels of accuracy
- Work in a positive, proactive and determined manner
- Have some previous experience in the Travel Industry or have studied Travel & Toursim

Starting Salary is £22,500k pa (possible room for negotiation dependent on experience). There is a comprehensive benefits package, this is a company that value their staff, their well-being and their career progression. There is up to 25 days holiday (rising from 20 with service) plus bank holidays (and an opportunity to buy more or sell back), company bonus, long service rewards, enhanced maternity pay, Contributory Pension Scheme up to 5%, Mindfulness Meditation Classes, Counselling Service, Onsite gym, Sports Teams, bar, social events.

Please follow the instructions to apply attaching your CV. For any questions please contact Gemma on 0161 9236120


Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at

Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

London Office
Tel: 0203 887 9444

Birmingham Office
Tel: 0121 222 2624

Manchester Office
Tel: 0161 923 6120

Leeds Office
Tel: 0113 394 4147

Scottish Division
Tel: 0141 248 5222

Temp Division
Tel: 0203 887 9444



Company info
0203 887 9444
3rd Floor, 1 Aldgate

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