Are you ready for a new challenge in an exciting travel environment? Can you deliver great customer service and deal with queries and complaints in a professional manner? Do you want to work for a reputable travel company and continue your travel career? If yes, look no further! This leading travel provider close to Birmingham, are seeking an experienced Customer Service advisor with travel experience to manage issues and problems that may occur with holiday bookings. This role is office based or hybrid close to Birmingham and is a great company to further your travel career.
-Liaising with the Call Centre Manager and other Managers to resolve any issues or problems relating to agents & customer bookings
-Ensure that complaints are dealt with in a timely manner and in accordance with ABTA Guidelines.
-Monitor the progress of complaints and ensure that responses are chased and received from suppliers and airlines within ABTA timelines
-Escalate any repeated problems/issues with suppliers to Head of Tour Operations/Product so that this can be addressed to stop future issues.
-Ensure that the complaints/issues spreadsheet is kept up to date with the outcomes of complaints and issues.
-Attend weekly customer complaints meeting to review outstanding complaints and proposed solutions to these complaints.
-Maintain an up-to-date knowledge of legislation, including the Travel Package Regulations.
-Supporting the sales team and managers
The suitable candidate will have a strong proven background in travel customer service and after sales, with good administration and problem solving skills..
The successful candidate will receive a competitive salary of up to 26k, option for hybrid working and excellent travel benefits!!
If you are interested in this great opportunity please follow the link to 'apply'. For more information please call Suzanne at Travel Trade Recruitment on 0121 450 9776 or email email@example.com