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Customer Service Executive

Travel Trade Recruitment
Birmingham, West Midlands, England
£25000 - £26000 per annum + plus excellent company benefits
Closing date
28 Feb 2024

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Tour Operator
Full Time
Contract Type
Job function
Customer Service

Job Details

Are you ready for a new challenge in an exciting travel environment? Can you deliver great customer service and deal with queries and complaints in a professional manner? Do you want to work for a reputable travel company and continue your travel career? If yes, look no further! This leading travel provider close to Birmingham, are seeking an experienced Customer Service advisor with travel experience to manage issues and problems that may occur with holiday bookings. This role is office based or hybrid close to Birmingham and is a great company to further your travel career.

Job Description:

-Liaising with the Call Centre Manager and other Managers to resolve any issues or problems relating to agents & customer bookings

-Ensure that complaints are dealt with in a timely manner and in accordance with ABTA Guidelines.

-Monitor the progress of complaints and ensure that responses are chased and received from suppliers and airlines within ABTA timelines

-Escalate any repeated problems/issues with suppliers to Head of Tour Operations/Product so that this can be addressed to stop future issues.

-Ensure that the complaints/issues spreadsheet is kept up to date with the outcomes of complaints and issues.

-Attend weekly customer complaints meeting to review outstanding complaints and proposed solutions to these complaints.

-Maintain an up-to-date knowledge of legislation, including the Travel Package Regulations.

-Supporting the sales team and managers

Experience Required

The suitable candidate will have a strong proven background in travel customer service and after sales, with good administration and problem solving skills..


The successful candidate will receive a competitive salary of up to 26k, option for hybrid working and excellent travel benefits!!


If you are interested in this great opportunity please follow the link to 'apply'. For more information please call Suzanne at Travel Trade Recruitment on 0121 450 9776 or email


Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at

Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

London Office
Tel: 0203 887 9444

Birmingham Office
Tel: 0121 222 2624

Manchester Office
Tel: 0161 923 6120

Leeds Office
Tel: 0113 394 4147

Scottish Division
Tel: 0141 248 5222

Temp Division
Tel: 0203 887 9444



Company info
0203 887 9444
3rd Floor, 1 Aldgate

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