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Marketing Assistant

Newmarket Holidays
Wallington, London (Greater)
£21,000 to £26,000 per annum, plus benefits
Closing date
15 Feb 2024

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Tour Operator
Full Time
Contract Type
Job function
Marketing & PR

Job Details


Hybrid working (2-3 days per week based in our office in Wallington, Surrey)

About us

Here at Newmarket Holidays, our aim is to enrich lives and well-being through travel. That is our purpose. Our 'why’. It is ambitious and bold, but through the commitment of our brilliant people, we’re doing more and more each day to create and deliver incredible wish-list holidays - the types of holidays that people have always dreamt of experiencing. We bring those dreams to life and are the trusted friends of our loyal customers. With over 40 years of tour operating expertise and an amazing team, plus multiple award-wins, we're proud of who we are and what we do.

The Opportunity

As a Partnership & Marketing Assistant with us, you will have an incredible opportunity to put your marketing experience to great use and to learn more about the travel industry and delivering exceptional customer experiences from the leading independent tour operator in the UK.

You'll be supporting our sales and marketing teams by promoting our holidays through coordinated sales initiatives and marketing campaigns, establishing brand awareness and building customer relations with our partners - travel agents, press, etc.

You'll work closely with our team of busy, field-based, account managers in the retail and national press arena, and be part of our Marketing and Brand team.

The day-to-day stuff

  • Partnership and Marketing support: Provide administrative support for account managers and act as a point of contact for Newmarket Holidays’ retail and newspaper partners. Answer incoming calls and emails from partners. Deal with matters arising from our Sales and Customer Service team pertinent to retail and newspapers. Issue retail incentives and prizes, supply retail promotional material, and action brochure requests.
  • Account management: Working with the Account Managers, support our retail and newspaper partners by developing and maintaining relationships, planning, and managing advertising schedules, attending partner calls and meetings, and having a strong understanding of individual partner’s needs, expectations, audience, and brand.
  • Proof reading: Working to tight deadlines ensure accuracy when proof reading and signing off artwork such as adverts, supplements, emails, and any other activity produced by the studio and our media partners.
  • Asset provision: Provide assets as requested by partners who produce their own artwork, such as copy, tour highlights and inclusions, imagery, offers, and terms and conditions. Upload artwork created in house directly to national newspapers via Adfast.
  • Scheduling: Ensure the national advert production schedule is up to date with all the details the studio require to produce artwork. Working with the national account manager and the studio to ensure artwork is created, proofed, and supplied to deadline. Keep the newspaper marketing planner up to date with product selection, date of appearance, advert size etc.
  • Reporting: Produce and supply booking reports to newspaper and retail partners, and account managers.
  • Account maintenance: Set up partner accounts on Tiger Bay and register retail partners on the trade portal. Close accounts, update contact details and commission policies etc. Ensure all partnerships are tracked properly with correct codes, links, and phone numbers.
  • Communication: Ensure campaign messaging is communicated throughout partnership marketing activity by keeping partners informed of current campaigns and promotions. Provide partners with regular sales, product, and availability updates. Communicate partner activity with our customer contact centre.
  • Competitor analysis: Conduct thorough marketing research on competitors' products and services and report in detail to wider team.

About you

You'll be looking to gain experience in an energetic marketing team, and be eager to learn about working in the travel industry. You'll have a huge passion for people; both colleagues and customers, and who wants to deliver amazing service. Given the scope of day to day responsibilities, you'll also have great attention to detail with excellent proof-reading skills, organisation skills with the flexibility to meet changing priorities as the need dictates, a team player with excellent analytical and communication skills.

What we can offer you

This is a great opportunity to join our award-winning team and work with us in a changing, multi-cultural, team-spirited environment with opportunities to learn from new experiences and challenges. You'll work with leaders who are interested in your development and committed to helping you to be the best version of yourself. We're a responsible organisation that cares about its people, the environment, and the communities we visit. We'll encourage you to take initiative and try something new and different. We operate a flexible and hybrid-working arrangement where you'll be provided with tech' to enable home-working and enjoy working in our modern, open-plan South London/Surrey office. Alongside our exciting set of benefits, there's also the opportunity to visit our destinations and experience our holidays.

Join Us

Sound like the kind of opportunity and place to work that you’re looking for? Please send your CV with a brief covering note about your salary expectations and any notice period to our Recruitment team.

(Don't forget to check out our location before applying, you will need to be within a sensible commute of Wallington, Surrey, as there is the expectation for you to be office-based at least 40% of the working week.)

No agencies, please

Apply now

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Newmarket Holidays is one of the UK's largest independent specialist tour operators. Every year, we create and operate holidays for tens of thousands of customers travelling to destinations within the UK, across Europe and around the world.

Just about every aspect of our holidays is put together in-house. So, whether you are interested in product design and operation, working to create brochures and marketing materials in our design studio, or perhaps working in our Tech or Sales teams, we'd love to hear from you.

If you think you can add something to our team, please get in touch. Travel experience isn't always a requirement, but a love of travel is definitely a bonus. Please see below for our current list of vacancies. If there's nothing that matches your skills but you would like to meet to discuss future options, please do get in touch for a confidential chat.

Joining the team at Newmarket Holidays

Newmarket is an award-winning holiday company with a team that loves travel. We share our travelling experiences with our colleagues, and encourage everyone to go on our holidays. For years we worked in a 1930s building with lots of little offices, but now we've moved to a modern office, the walls have gone and the sofas have arrived. We're really proud of the working environment we have created, and the strong focus on collaborative working and cross-department projects that it encourages.

The team is a great mix of people. Some have been there from the start, in 1983, others have joined only recently. It’s that mix that makes our team so successful – we love new ideas and change at the same time as we value experience. We want our team members to try new things and to excel, so there are opportunities to try different teams and tasks. And we have a keen interest in keeping communication open and honest. We challenge each other, and that makes us better at what we do.

We celebrate success, reward fantastic performance and have a strong focus on personal development with learning opportunities for all, including a Leadership Programme that mixes the theoretical with the practical and creates strong working partnerships across different areas.

Company info
0330 160 7700
Cantium House, Railway Approach,
United Kingdom

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