I have a fantastic new Admin and Ticketing Executive role for a successful Tour Operator who needs someone to support their team when they are closed during the evenings and overnight. This role will be homeworking and you will be working within the offline team. The role is to provide a multi-functional administration support service to their reservation teams and their customers and to ensure all requests are handled with speed, accuracy and professionalism. My client is flexible on shifts and will consider full or part time hours.
This is an excellent opportunity for an experienced Ticketer with great GDS knowledge from a Tour Operations or Business Travel environment to take a positive step into a role that offers excellent career progression.
Willing to cover an out of office hours work pattern
Excellent GDS knowledge of Amadeus/GAL/Worldspan
Good communication skills
Good attention to detail
Strong customer focus
Good organisational skills
Quality assure bookings made through the call centre.
Produce and dispatch invoices, cancellation invoices, ensuring production timescales are met.
Dispatch Travel Documentation, ensuring high levels of accuracy when checking documentation.
Admin Reporting, demonstrate high levels of accuracy when checking reports.
Rebooking flights within the GDS, hotels and transfers when required.
Make changes to existing bookings when requested by our customers through the manage my booking portal, or via the telephone.
Review/action the general Amadeus queues alongside ticketing
Relocations, ensure these are dealt with quickly to resolve and secure alternative properties to match customers requirements.
Flight changes and supplier amendments are communicated out to agents.
Ticket dispatch for Reservations
To support the Team Leader with Sales Support queries.
Provide out of hours support for the emergency out of hours support line for JTA agents/passengers. Effectively dealing with any issues that may arise with a reservation in UK and overseas.
You must have a minimum 2 years experience in airline reservations/ticketing role and have solid knowledge of GDS, especially Amadeus and Travelport. The successful candidate will be well organised and able to work to deadlines.
In return you will receive a very competitive basic salary of upto 28k plus OOH uplift, discounted travel, incentives, flexible hours and homeworking
Please email your CV to firstname.lastname@example.org or call Suzanne on 0121 450 9776.