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Fares & Ticketing Team Leader

JTA Holidays
Birmingham, Peterborough
Up to £30k plus benefits depending on experience
Closing date
26 Feb 2024

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Tour Operator
Full Time
Contract Type
Job function
Fares & Ticketing

Job Details

Outline of Role:  To work within and be responsible for the daily running of the fares & ticketing department.  Your role is to ensure all processes and tasks are completed within the deadlines required.       

Personal Requirements:  

Excellent fares & ticketing knowledge

Strong GDS knowledge including Amadeus & Travelport

To be able to communicate effectively

Be able to manage time effectively

Good attention to detail

Strong product knowledge and business awareness

The ability to work under pressure

Good organisation skills

Main Duties:

Amadeus/GDS champion for the company and keep up to date with any new products/development,assist in training, testing and implementation.

Queue management – ensure all q’s are kept up to date including: schedule changes, general, web, re-issues and q’s are checked at the end of the day to ensure everything has been actioned for that day.

Monitor schedule changes and ensure that agents/customers are advised of the changes.  Make any alterations to bookings, update back office systems to reflect the changes.

Ensure tickets/re-isssues are issued within the deadlines

Monitor fuel, tax and fare increases and ensure that agents/clients are notifited of any increases, invoices issued and deadlines met

Assist with BSP reconciliation

Process Refunds

Investigate ADM’s/ACM’s on a monthly basisand dispute with airlines where required, address any staff losses

Process e-trackers in all GDS’s and ensure they are processed within the timescales

Monitor & take action to address any discrespinacies on the TINS reports on a daily basis

Assist the reservations team with any fare queries

Be responsible for Schedule changes and any issues/changes required

Fare Optimiser/re-booking to be actioned on a daily basis

Assist with releasing fares into Travelport

Assist with the set up of new E-accounts & ongoing relationships

Testing/reporting of any website issues

Ensure the department has full procedures for all tasks

Through own self development and training maintain up to date knowledge of products and Industry developments

Provide out of hours support for the emergency out of hours support line for JTA agents/passengers.  Effectively dealing with any issues that may arise with a reservation in UK and overseas.

 Ensure that reservations team are updated with new fares, special fares, changes to routings by communicating effectively daily fare updates and update vibe daily

Monitor competitor activity and pricing against our own on a regular basis

Specialist Fare Management, to include cruise fares, cat 35, e-global, corporate fares and one ways ensure that they are loaded into all GDS systems to include Amadeus, Gal and Worldspan

Liaising with e sales customers to keep them updated with relevant new fares, special fares, changes to routings, drop netts via e-shot



JTA Travel Group was established in 1972 in the West Midlands, and is one of the leading Tour operators and travel providers in the UK. We pride ourselves on the reliability, knowledge and innovation we offer our Agents.

As partners of the world’s leading airlines, hoteliers and cruise lines we can offer competitive prices across all of our holidays and cruises. Our highly skilled and knowledgeable Reservations teams and Cruise experts offer first hand knowledge and advice to every enquiry.

Our fully bookable website, uses leading technology and make booking holidays as easy as possible.

Company info
2210 The Crescent, Birmingham Business Park
West Midlands

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