Outline of Role: To work within and be responsible for the daily running of the fares & ticketing department. Your role is to ensure all processes and tasks are completed within the deadlines required.
Excellent fares & ticketing knowledge
Strong GDS knowledge including Amadeus & Travelport
To be able to communicate effectively
Be able to manage time effectively
Good attention to detail
Strong product knowledge and business awareness
The ability to work under pressure
Good organisation skills
Amadeus/GDS champion for the company and keep up to date with any new products/development,assist in training, testing and implementation.
Queue management – ensure all q’s are kept up to date including: schedule changes, general, web, re-issues and q’s are checked at the end of the day to ensure everything has been actioned for that day.
Monitor schedule changes and ensure that agents/customers are advised of the changes. Make any alterations to bookings, update back office systems to reflect the changes.
Ensure tickets/re-isssues are issued within the deadlines
Monitor fuel, tax and fare increases and ensure that agents/clients are notifited of any increases, invoices issued and deadlines met
Assist with BSP reconciliation
Investigate ADM’s/ACM’s on a monthly basisand dispute with airlines where required, address any staff losses
Process e-trackers in all GDS’s and ensure they are processed within the timescales
Monitor & take action to address any discrespinacies on the TINS reports on a daily basis
Assist the reservations team with any fare queries
Be responsible for Schedule changes and any issues/changes required
Fare Optimiser/re-booking to be actioned on a daily basis
Assist with releasing fares into Travelport
Assist with the set up of new E-accounts & ongoing relationships
Testing/reporting of any website issues
Ensure the department has full procedures for all tasks
Through own self development and training maintain up to date knowledge of products and Industry developments
Provide out of hours support for the emergency out of hours support line for JTA agents/passengers. Effectively dealing with any issues that may arise with a reservation in UK and overseas.
Ensure that reservations team are updated with new fares, special fares, changes to routings by communicating effectively daily fare updates and update vibe daily
Monitor competitor activity and pricing against our own on a regular basis
Specialist Fare Management, to include cruise fares, cat 35, e-global, corporate fares and one ways ensure that they are loaded into all GDS systems to include Amadeus, Gal and Worldspan
Liaising with e sales customers to keep them updated with relevant new fares, special fares, changes to routings, drop netts via e-shot