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Part Time Home Based Call Handler - In Resort Response

Employer
Jet2holidays
Location
Homeworking
Salary
Negotiable
Closing date
22 Feb 2024

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Sector
Tour Operator
Hours
Part Time
Contract Type
Freelance
Job function
Home Working

As a Call Handler - in resort response you will:

  • Deliver a VIP industry leading service, to our customers who are in destination. 
  • Handle complaints effectively and efficiently, ensuring resolution. 
  • Demonstrate composure, empathy and reassurance to customers when faced with sensitive and emergency situations 
  • Actively share knowledge and work as one team to drive performance and improvement. 
  • Provide a high level of communication, enabling you to liaise with our customers, local teams in destination and other internal stakeholders to provide support
  • Utilise internal systems to accurately record customer interaction

This role is home-based therefore it is essential that you have:

  • A suitable quiet working space

  • High-Speed broadband connection

  • A comfortable chair as you will be sat down at your desk for long periods of time

Please be aware this role is available on a UK contract basis, therefore you must be based in the UK.

What are the key skills / experience you'll already have? We are looking for individuals who share our passion for going above and beyond, delivering a VIP experience to our customers and colleagues, along with resilience, as the calls our handlers support with can be challenging and serious in nature.

  • Experience in verbally managing serious situations.

  • An empathetic approach

  • Exposure to complaint handling

  • Experience of working in a customer focused, fast paced role, is essential.

  • Good working knowledge of Microsoft packages including Outlook, Word, Powerpoint, Teams and excel.

  • Effective decision making and problem solving skills are a must.

  • Resilience, enthusiasm, and energy, with the ability to work well under pressure.

  • Outstanding communication skills, both written and oral, with an approachable style.

  • Experience of being a strong team player, self motivated and hardworking


This role has an anticipated start date of 18th March - 31st October 2024. To confirm this is on a part time, 30 hour per week, Fixed Term contract basis.

Our Call Handler roles are based on shift work to meet the needs of our operation. These will include evenings, weekends, bank holiday cover including Christmas. Should you be successful your shift pattern will involve working afternoon/evenings.

If you are successful in joining us we will provide a 7 week comprehensive training and induction programme. No Leave can be taken during your training period.

We will also require you to travel to our Leeds City Centre Head Office, LS11 9AW, on Monday 18th March and Friday 19th April to engage and interact with your team. Should you live more than 1 hour away from head office travel and accommodation will be supported.

What can we offer you?

  • Competitive salary, with annual pay review

  • 34 days holiday entitlement per annum (including Bank Holidays) - this is pro rata for part time hours

  • 3 x salary life assurance

  • Colleague discounts on Jet2holidays and Jet2.com flights

  • Access to Mental Health First Aiders

 

 

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