Customer relations executive

Employer
C&M Travel Recruitment Ltd
Location
Cheltenham, Gloucestershire, England
Salary
£26000 - £30000 per annum
Closing date
7 Mar 2024

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Customer Service

Customer Relations Executive required by a highly regarded tour operator based in London. You will work closely with their Head of Customer Relations to ensure that any customer issues that arise are successfully resolved and that customers receive exceptional service levels throughout. Salary between 26/30k

Candidates from the travel industry wishing to work in Customer Relations will be considered as will candidates from Customer Relations departments in similar industries.

Customer Relations Executive Responsibilities:

  • Deliver exceptional standards of customer service
  • Find successful resolution to challenging situations
  • Responds to customer communication in accordance with regulations
  • Liaise with DMC's, Suppliers and colleagues in a courteous manner and manage to reach mutually satisfactory outcomes
  • Provide acknowledgement to complaints, monitor their progress and keep client informed and happy during investigation.
  • Assessment of potential compensation in reviewal with Head of Department
  • Management of Trustpilot Reviews
  • Respond to any negative review

Customer Relations Executive Skills and Experience:

  • Customer service experience
  • Empathetic and strong at communication
  • Travel Industry experience - desirable
  • Excellent letter/email writing skills

Customer Relations Executive Additional Info:

  • This role is Hybrid (3 days in the office and 2 from home after probation )
  • 25 days holiday plus bank holidays, familiarisation trips and other great benefits.

If you would like to apply for this Customer Relations Executive position please apply here or send your cv to duncan@candm.co.uk quoting DT58676

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

Apply for Customer relations executive

Fields marked with an asterisk (*) are required

Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 1MB
Selected file:

Find out more about TopCV

Your communication preferences

When you apply for a job we will send your application to the named employer, who may contact you. By applying for a job listed on Travelweekly.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please contact us. All emails will contain a link in the footer to enable you to unsubscribe at any time.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert

Similar jobs