Travel Consultant

Employer
C&M Travel Recruitment Ltd
Location
Surrey, England
Salary
£28000.00 - £30000.00 per annum + Fam Trips & Travel Concessions
Closing date
7 Mar 2024

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Sales

Travel Consultant
This leading destination specialist Tour Operator is looking for a dynamic Travel Specialist to join their team as a Travel Consultant. In this role you sell bespoke and package holidays to a range of inspiring destinations, matching the customer requirements and managing the customer journey from start to finish, being the point of contact throughout. On top of a fantastic basic salary of £28k to £30k plus uncapped commission, you will also have the opportunity to experience their diverse range of destinations for yourself on regular educational trips.

Travel Consultant - Role & Responsibilities:

  • Put together bespoke package tours together to meet customer requirements.
  • Responding to reservations over the phone, via email, live chat, video and in person.
  • Maximise upselling opportunities, including the sale of ancillary products to achieve revenue targets.
  • Deal with customer queries, providing exceptional personalised customer service
  • Achieving and exceeding Sales targets.
  • Regular follow ups to help maximise conversion and provide feedback as to non-conversion.
  • Maintaining excellent knowledge of the destinations and product range.
  • Build and maintain a loyal customer base by maintaining contact and encouraging repeat business.
  • Provide exceptional destination advice and general guidance to customers to assist from first point of contact throughout the customer journey.
  • Cross sell across to other destinations appropriate to the customers needs.
  • Keep abreast of competitor activity and products for the destinations you sell
  • Produce customer documents and ensure it is sent within the company timeline guidelines.
  • Be the point of contact for the customer throughout their booking journey and maintain regular contact with them throughout.
  • Provide out of hours cover on a rota basis for the emergency phone (2 to 3 times per year)

Travel Consultant - Skills & Experience required:

  • In depth knowledge of Worldwide destinations, ideally the Nordic regions, but not essential.
  • Excellent sales expertise and proven ability to achieve sales targets within a travel sales environment.
  • Exceptional customer service and administrative skills
  • Ability to manage and prioritise workload and keep track of bookings to ensure your customers are supported throughout their journey from time of booking to the time they return home.
  • Knowledge of Amadeus GDS is an advantage
  • Ability to demonstrate and ability to influence and negotiate.
  • Excellent spoken and written English.
  • Results and target driven, and self motivated.
  • Previous successful candidates have been from reservations, Travel Consultant, Travel Agent or Reservations consultant, Tailor-made Consultant, Travel Specialist, Travel Advisor.

Travel Consultant - Additional Information:

  • Salary £28k to £30k dependent on experience plus uncapped commission
  • Hybrid office / home based role, 2 days in the office (after training)
  • Monday to Friday 9 to 5, with Saturdays on a rota (approx. 1 in 4).
  • Out of hours phone cover on a rota basis (2 to 3 times per year) with additional payment of £250 per week
  • Range of staff benefits including discounted travel, health cash plan, subsided
  • Gym membership, wide range of well being initiatives & social events.

Please apply for the position of Travel Consultant online or email your cv to lisa@candm.co.uk

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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