JOIN US - Travel Team Lead - Global Business - London Hybrid.
TRAVEL TEAM LEAD (German-speaking)
In this capacity, you'll oversee a team of approximately 6-8 Travel Consultants in the Europe Team and report directly to the Head of Travel. Join us in shaping exceptional travel experiences.
Your areas of responsibilities:
- Performance Management: You are responsible for achieving qualitative and quantitative targets, which includes conducting monthly performance assessments. This involves setting and monitoring key performance indicators, as well as creating action plans to improve results.
- Training and Coaching: You will be tasked with providing training and coaching to your team to enhance their skills and ensure they meet performance standards. This involves identifying areas for improvement and facilitating development.
- Employee Development: Your role involves the development of your team members. You are responsible for creating and implementing individual development plans for your employees, ensuring their professional growth.
- Client Needs Understanding: You should possess a deep understanding of the needs and preferences of our discerning clientele. It's your responsibility to ensure that the team can meet these demands with the right expertise and customized offerings that may even exceed client expectations.
- Global Collaboration: You will maintain regular communication with specialist colleagues from other Ten offices. This collaboration ensures the utilization of global expertise to continually enhance the quality of service and offerings provided to our customers. It's about leveraging knowledge and best practices from across the organization to improve service quality.
Who are we looking for:
- Industry Expertise: You come equipped with a solid background in the travel industry, having held a comparable role in an international setting for a minimum of 3-5 years.
- GDS Proficiency: You are highly proficient in using a GDS (Global Distribution System) to facilitate travel bookings and arrangements. (Amadeus preferred)
- Collaborative Leadership: Your management style is characterized by cooperation, and you bring several years of management experience to the table.
- Exceptional Communication: You possess outstanding written and verbal communication skills, with an unwavering commitment to maintaining high-quality standards.
- Language Proficiency: You are proficient in both written and spoken German and English, and having knowledge of French is a distinct advantage.
- Driven and Dynamic: You are a determined, dynamic, and highly motivated individual, known for your enthusiasm and passion for travel.
- Professional Demeanor: You are highly proficient in business etiquette and keep a professional appearance at all times.
- Problem-Solving Prowess: You exhibit the ability to proactively solve problems, always striving for effective solutions.
- Right to Work: You possess the necessary residence permit to legally reside and work in the UK. Visa Sponsorship is possible for the right candidate.
Our people are at the heart of the business and we have a culture of recognition and reward – both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
- A competitive salary depending on experience, plus a performance-based bonus.
- Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- Extra Rewards. Lucrative Ten Loyalty Rewards program.
- Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
Who We Are
Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
Commitment to Diversity
We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”