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Travel Administrator

Employer
C&M Travel Recruitment Ltd
Location
London, England
Salary
£22000.00 - £24000.00 per annum + benefits
Closing date
13 Mar 2024

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Administration


I am looking for an admin assistant to join an established but growing travel business, this will be a full-time position and this can be office (London), hybrid or home based! Salary is 22k - 24k DOE.

  • Checking the bookings made by the reservations team and sending out correct documentation to clients
  • Dealing with any changes, cancellations, additions, or amendments to holiday bookings
  • Handling all necessary admin processes related to bookings
  • Dealing with cost adjustments
  • Ensuring all future bookings are confirmed with suppliers & overseas representatives.
  • Ensuring ticketing and payment deadlines are met
  • Identifying and minimising errors
  • Ensuring customer satisfaction and customer service excellence and improving processes
  • Assisting clients in resort
  • Assisting with customer complaints both over the phone in writing


Requirements:

  • Previous customer service/operations and after sales experience working within the travel industry
  • Exceptional Customer Service skills, looking to always exceed expectations
  • Ability to manage own workload
  • High level of attention to detail and accuracy
  • Strong planning and organisational skills
  • Excellent communication skills
  • Comfortable on Travel Systems and with Technology in general

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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