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Travel Concierge Executive

Travel Trade Recruitment
Manchester, Greater Manchester, England
£23000 - £28000 per annum
Closing date
13 Mar 2024

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Tour Operator
Full Time
Contract Type
Job function

Job Details

A leading luxury Tour Operator is looking to recruit a Concierge Excecutive and Experience Specialist. We are seeking a candidates ideally from a luxury Tour Operations or Retail Travel background, to add to this client experience lead team. Someone with meticulous attention to detail and excellent customer service skills. You will be the go to person for all agent and client requests, including securing reservations at exclusive Worldwide hotspots, Golf lessons with renowned golf pro's and treatments in World- Class Spa's. This is an excellent opportunity to join a well-established upmarket tour operator and further your career!

JOB DESCRIPTION as a Concierge Consultant or Experience Specialist

- Pro-actively work as an after sales and administration support for all members of the reservations tea

- Manage all aspects of confirmed bookings by reserving/amending flight, hotel and transport arrangements

- Pre-booking of spa treatments, golf, ski lessons & equipment, restaurant reservations, car hire, excursions etc.

- To be responsible for providing exemplary customer service to other departments and external customers at all times

- Ensure that all forthcoming deadlines are met taking into account seasonality of workload and the on-going demands of customer requirement

- Liaise with worldwide suppliers, accurately verifying and logging arrangements

- Assist the admin team with all ticket dispatch and itinerary production

- Provide a comprehensive 'concierge service' to the reservations teams

- Part time role, 28 hours per week.

EXPERIENCE REQUIRED as a Concierge Consultant or Experience Specialist

  • Excellent customer service
  • Attention to detail
  • Excellent organisational skills, the drive to meet deadlines
  • Confident working under pressure, self-assured
  • Strong multitasker, able to prioritise and manage varying workloads
  • Excellent communication skills, both written and verbal, and the ability to communicate with High-Net-Worth agents / clients
  • Proficient in Microsoft Office including Outlook, Word and Excel
  • Experience using a GDS and/or Dolphin is desirable

THE PACAKGE as a Concierge Consultant or Experience Specialist

Basic salary - £23,000 - £28,000 DOE

23 days annual leave increasing to 27 with service

Discounted travel

Company pension scheme

Cycle to work

Unpaid leave entitlement


Please follow the instructions to apply or for any questions, please contact Nichola on 0161 9236120 or email

If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!


Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at

Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

London Office
Tel: 0203 887 9444

Birmingham Office
Tel: 0121 222 2624

Manchester Office
Tel: 0161 923 6120

Leeds Office
Tel: 0113 394 4147

Scottish Division
Tel: 0141 248 5222

Temp Division
Tel: 0203 887 9444



Company info
0203 887 9444
3rd Floor, 1 Aldgate

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