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Vice President ( Travel )

Travel Trade Recruitment
London, England
£110000 - £125000 per annum
Closing date
13 Mar 2024

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Tour Operator
Full Time
Contract Type

Job Details

Do you have 5+ years within Travel Industry Senior Leadership roles? Are you a proven strategic / influential leader? We have the role for you!

We are with a well-known Tour Operator, who are looking to bring in an experience Sales & Operations Vice President, to ensure that reporting departments (Contact Centre Sales, Air, Operations & Documentation) are focused on optimising sales & service. Overseeing and developing the management team (Directors, Managers and Team Leaders) to implement strategic processes to ensure that all our brands and products are aligned, maximising performance, streamlining our operations. Leading our supporting departments including but not limited to Sales assistants, Air Concierge & Operations.


  • Meet or exceed annual sales goals.
  • Develop and implement Contact Centre process and procedures to ensure consistency in booking processes.
  • Maintain and analyse call centre metrics to determine appropriate staffing levels.
  • Work closely with the SVP and the VP of Finance on yearly sales incentive scheme
  • In conjunction with Directors and Managers, ensure that all sales staff are knowledgeable and up to date on all products through destination training, sales and service training and continued fam trips coordinated through DMC's or Third-Party Suppliers
  • Coordinate with the Product team to ensure that training is conducted in a timely manner and consistency is maintained in all Contact Centre resource material.
  • Work closely with the Agency Sales team to ensure that sales priorities are aligned.
  • Ensure Documentation team delivers accurate and timely documents to our guests and Travel Advisor partners.
  • Collaborate with Data Build to provide continual feedback on reservation system enhancements to improve booking speed time and improve customer service.



  • Minimum of 5 years management experience
  • Extensive knowledge of Sales in the travel business and industry practices -Tour Operating
  • Strong Influential leader, with exceptional people management skills
  • Demonstrated organizational and leadership skills- with references.
  • Experience in budget and forecast preparation.
  • Excellent organizational skills, attention to detail and analytical skills required.
  • Excellent oral, written and interpersonal communications skills
  • ability to work in a high pressure, fast paced and demanding role
  • Experience of managing and influencing organisation stakeholders
  • Experience of managing, developing and coaching large teams
  • Strategic and operational thinker, able to demonstrate big picture thinking
  • Ability to remain calm and manage in a crisis
  • Proven experience in change management and project management
  • Ability to identify requirements and make recommendations for change through the production of business cases


A natural leader who has been working Tour Operating industry in the luxury market.

Someone who is invested in people and leadership, development of sale processes and procedures with a sound understanding of operations and air.

Managing a mixture of experience within a complex business.

Travel will be required domestically.

Person Specification:

  • Bachelor degree required or equivalent experience
  • 5+ years industry and related management experience
  • International travel may be required (and maintain a current passport)
  • Emergency Duty 24/7 phone coverage may be required
  • Evening and weekend hours may be required


  • A Salary £110,000 - £125,000 DOE
  • Hybrid Working - Central London
  • Fantastic Travel Industry perks and benefits


Please click apply or contact


Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at

Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

London Office
Tel: 0203 887 9444

Birmingham Office
Tel: 0121 222 2624

Manchester Office
Tel: 0161 923 6120

Leeds Office
Tel: 0113 394 4147

Scottish Division
Tel: 0141 248 5222

Temp Division
Tel: 0203 887 9444



Company info
0203 887 9444
3rd Floor, 1 Aldgate

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