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Concierge Manager

Employer
Travel Trade Recruitment
Location
Manchester, Greater Manchester, England
Salary
£30000 - £33000 per annum
Closing date
13 Mar 2024

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Management

Job Details

I'm delighted to be assisting my client, a high end Luxury Tour Operator, who is looking for a Concierge Manager to lead a team of Concierge Execs, ensuring exceptional experiences are delivered to their high-end clientele.

Your team will ensure our clients receive a truly exceptional travel experience by proactively anticipating the needs of the luxury travellers and delivering elevated touchpoints throughout the customer journey. You will ensure that all aspects of clients' itineraries are managed to perfection as your team confirms bespoke arrangements with the world's leading travel suppliers and delivers accurate and appealing client documentation to fully prepare clients for their trip.

This is a luxury travel role like no other. From pro golf lessons in the USA, to picnics on a glacier - no request is not possible for this tour operators clients!

THE ROLE:

  • You will be passionate about motivating and developing your team, enhancing their skills and knowledge
  • You will deal directly with high profile clients, maintaining privacy and discretion at all times, as well as guiding your team to do the same
  • Report on and measure SLA's for the team service delivery
  • Promote the success of the team and their stories of excellent service delivery
  • Provide comprehensive concierge service to internal reservations teams
  • Liaise across all departments and global connections to ensure you have the most relevant, extraordinary and up to date information and experiences for clients
  • Build relationships, trust, and credibility with our agent partners and clients, as one of the most successful Concierge's in the business

ABOUT YOU:

  • You will thrive off challenging requests and assist your team to carry out all requests with precision and accuracy.
  • Experienced and enthusiastic about creating unforgettable travel experiences and unique journeys
  • Excellent connections and relationships across the industry and the confidence to build on these and create new ones
  • Exceptional attention to detail
  • Excellent organisational skills
  • Confident working under pressure, and be self-assured
  • Strong multitasker, able to prioritise and manage varying workloads and priorities
  • Excellent communication skills, both written and verbal, and the ability to speak with high-net-worth agents / clients
  • Proficient in Microsoft Office including Outlook, Word, and Excel
  • Good knowledge and understanding of the English language especially written English
  • Desirable: knowledge of tour operator reservations system, Dolphin

PACKAGE

  • Basic salary £30,000 - £33,000 DOE
  • 23 days annual leave (increasing to 27 with length of service)
  • Further company benefits include discounted personal travel, company pension scheme, flexible working hours & cycle to work scheme.

INTERESTED:

Please click to apply or call Nichola on 0161 923 6120 or email nichola@traveltraderecruitment.co.uk

Company

TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com

VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

www.traveltradejobs.com

London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk

Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk

Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk

Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk

Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk

Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk

 

 

Company info
Website
Telephone
0203 887 9444
Location
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB

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