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Travel Specialist

Employer
C&M Travel Recruitment Ltd
Location
Dorking, Surrey, England
Salary
£28000.00 - £30000.00 per annum + Fam Trips & Travel Concessions
Closing date
15 Mar 2024

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Sales

Travel Specialist
This leading destination specialist Tour Operator is looking for a dynamic Travel Specialist to join their team as a Travel Consultant. In this role you sell bespoke and package holidays to a range of inspiring destinations, matching the customer requirements and managing the customer journey from start to finish, being the point of contact throughout. On top of a fantastic basic salary of up to £30k plus uncapped commission, you will also have the opportunity to experience their diverse range of destinations for yourself on regular educational trips.

Travel Specialist - Role & Responsibilities:

  • Put together bespoke package tours together to meet customer requirements.
  • Responding to reservations over the phone, via email, live chat, video and in person.
  • Maximise upselling opportunities, including the sale of ancillary products to achieve revenue targets.
  • Deal with customer queries, providing exceptional personalised customer service
  • Achieving and exceeding Sales targets.
  • Regular follow ups to help maximise conversion and provide feedback as to non-conversion.
  • Maintaining excellent knowledge of the destinations and product range.
  • Be the point of contact for the customer throughout their booking journey and maintain regular contact with them throughout.

Travel Specialist - Skills & Experience required:

  • Strong knowledge of destinations, preferably the Nordic regions but not essential.
  • Proven ability to achieve sales targets within a travel sales environment.
  • Exceptional customer service and administrative skills
  • Ability to manage and prioritise workload and keep track of bookings to ensure your customers are supported throughout their booking journey.
  • Excellent spoken and written English.
  • Results and target driven, and self motivated.
  • Previous successful candidates have been from reservations, Travel Consultant, Travel Agent or Reservations consultant, Tailor-made Consultant, Travel Specialist, Travel Advisor.

Travel Specialist - Additional Information:

  • Salary up to £30k basic salary dependent on experience plus uncapped commission (OTE up to £40k)
  • Hybrid office / home based role, 2 days in beautiful modern Surrey office (after training)
  • Monday to Friday 9 to 5, or 10 to 6 with Saturdays on a rota (approx. 1 in 4).
  • Out of hours phone cover on a rota basis (2 to 3 times per year) with additional payment of £250 per week
  • Range of staff benefits including discounted travel, health cash plan, subsided
  • Gym membership, wide range of well being initiatives & social events.

Please apply for the position of Travel Specialist online or email your cv to lisa@candm.co.uk

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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