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Cruise Sales & Service Consultant

Travel Trade Recruitment
Manchester, Greater Manchester, England
Up to £23400 per annum + Uncapped commission
Closing date
18 Mar 2024

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Full Time
Contract Type
Job function

Job Details

We're ready to welcome you onboard this Luxury River and Ocean cruise team! Are you passionate about Cruise, enthusiastic and have excellent customer service skills? If so, we have the perfect role for you! We are recruiting for Cruise Sales & Operations Consultants to join a vibrant, fast paced, and successful Travel Company. Working on a hybrid basis from their office in city centre Manchester, you will be helping customers with reservations and general enquiries, as well as promoting and selling fantastic products! It's an exciting time to join the cruise industry with a competitive basic up to £23,400k pa DOE, great sociable hours and uncapped earnings potential.

What you will be doing:
* Acting as the first point of contact for guests and travel agents, by phone and email
* Booking fantastic cruises and tours with guests and travel agents over the phone, as well as adding holiday extras such as cabin upgrades
* Answering questions and queries from guests and travel agents, giving advice tailored to guest needs
* Dealing with guest complaints by phone and email, resolving as quickly as possible
* Monitoring email Inboxes, liaising with guests, travel agents and suppliers where relevant and with other departments within the organisation
* Dealing with on tour emergencies
* Liaising with guests/agents advising of any changes to existing bookings.
* Achieving set objectives and targets for both brands
* Attending regular in-house and external product training events to ensure excellent product knowledge

As the successful candidate, you will have an excellent telephone manner, be a confident communicator and have a positive and hard-working work ethic. Previous sales and customer service experience is required within this fast-paced environment, along with the motivation and drive to want to learn about the destinations sold. You will have the satisfaction of booking customers onto fabulous sailings, upselling products but most importantly providing a fantastic service from the start of an enquiry right up until a booking has been made.

* Good working knowledge of Sabre or a GDS system (Preferred)
* Previous travel sales experience required
* Previous experience using a reservations/administration system
* Working knowledge of Microsoft applications

Training and development is something focused on; you will receive full product training including our services and systems to help you achieve the best in the role. This is a full-time role, working 38 hours a week, Monday to Friday 9:00am - 5:30pm. Weekend working will also be required on a rota basis. Salary is very much dependent on experience/negotiable up to £23,400k, but there is earnings potential on top of your basic salary. In addition to this they offer plenty of other company benefits: including discounts on travel and remote working!

Please follow the instructions to apply, attaching your CV. For further enquiries, please contact Gemma on 0161 9236120


Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at

Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

London Office
Tel: 0203 887 9444

Birmingham Office
Tel: 0121 222 2624

Manchester Office
Tel: 0161 923 6120

Leeds Office
Tel: 0113 394 4147

Scottish Division
Tel: 0141 248 5222

Temp Division
Tel: 0203 887 9444



Company info
0203 887 9444
3rd Floor, 1 Aldgate

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