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Travel Operations Executive

Employer
Travel Trade Recruitment
Location
Stretford, Greater Manchester, England
Salary
£24000 - £26000 per annum + Additional Company Benefits
Closing date
18 Apr 2024

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Sector
Business Travel
Hours
Full Time
Contract Type
Permanent
Job function
Operations

Job Details

A leading, award-winning Tour Operator are recruiting for their operations team, supporting Travel Agents with post-booking queries and tasks. As an Operations Support Executive you will be part of a team that is the point of contact for Travel Agents for the servicing existing bookings. Working from offices near Manchester (hybrid working available after training) this is an excellent time to join an established successful travel company, who continue to expand and are known for their great benefits and career progression. Salary package is highly competitive, excellent basic (negotiable/dependent on experience), 25 days holiday plus bank holidays, health care, pension, bonus and more!

JOB DESCRIPTION
* Acting as a brand ambassador to provide professional and world class customer service to your Travel Agents
* Supporting Travel Agents to secure new bookings, including manual pricing
* Managing voluntary and involuntary changes to existing bookings
* Assisting with booking cancellations
* Being a first point of call for in house system queries
* Contributing to team discussion around process improvement
* Supporting Travel Agents to adopt new ways of working and tools available
* Flexibility to cover shifts: 0800-1630, 0900-1730 or 10.30-1900 and 1 in 4 Saturdays with a day off in the week
* Hybrid working available after training.

EXPERIENCE REQUIRED:
If you have experience within the Travel Industry in an aftersales, support or operational role, this is an amazing company to join and progress your career with. Or perhaps you are a recent Travel & Tourism graduate, keen to find a company that will train you and who you can develop your travel career with?

* Energetic, motivating and positive individual
* Knowledge of dealing with operational enquiries and in resort issues
* Proficient in MS Office products including Excel and Outlook
* Ability to work across different contact channels at the same time, such as email, telephone and live chat
* Strong organisational and interpersonal skills
* Ability to maintain a high level of professionalism while working with both internal and external customers
* Must be accountable and be able to work with minimal supervision to fully resolve customer queries
* Ability to take ownership and deliver a resolution
* Ability to work at pace
* Strive in a high-pressure environment
* Excellent written and verbal communication skills with a flair for customer service

THE PACKAGE:
Starting salary is £24k - £26k pa dependent on experience and there is an extensive benefits package including: 25 days holiday plus bank holidays, health care, pension, bonus and more! This is a company that very much looks after their employees and offer a long term career and career development

INTERESTED?
Please follow the instructions to apply attaching your CV. The vacancy is being managed by Gemma Thelwell 0161 9236120 gemma@traveltraderecruitment.co.uk

Company

TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com

VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

www.traveltradejobs.com

London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk

Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk

Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk

Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk

Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk

Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk

 

 

Company info
Website
Telephone
0203 887 9444
Location
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB

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