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Customer Experience Concierge

Succeed Recruitment Solutions
Homeworking UK Wide
£25,000 - £30,000 plus incentives & excellent benefits
Closing date
30 Apr 2024

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Tour Operator
Full Time
Contract Type
Job function
Home Working

Job Details

Our client is the ultimate tailor-made holiday company, offering luxury, bespoke travel itineraries using their unique blend of first-hand destination expertise, services, and superb relationships with their carefully selected travel partners.

They’re now looking for customer focused travel industry professionals to join their growing team as a Customer Experience Concierge. Successful candidates will be responsible for the delivery of an exceptional concierge service to our client's customers and will be responsible for providing day-to-day sales, operational, and administrative support to the sales team and customers, playing an integral part in the overall performance and achievement of our client's targets. You’ll be working in a fast-paced environment, will need a keen eye for detail and be willing to help and assist in any way you can. 

In return, our client can offer fully homebased working, a competitive salary of up to £30k DOE plus incentives and other great travel industry benefits.

If this role is of interest to you, please contact us for a confidential chat, or apply online.

Role of Customer Experience Concierge:

  • Handle all post-booking customer service queries promptly and accurately, ensuring that customers always receive a high level of service. 
  • Action flight schedule changes, ensuing all other booking components are updated accordingly.
  • Issue any document changes to customers, due to an amendment, cancellation, flight schedule change or notification regards to a booking. 
  • Support with administration of customer bookings including invoicing and documentation.
  • Monitoring of and responding to Trustpilot customer reviews.
  • Managing formal customer complaints to resolution in line with ABTA guidelines.
  • Supporting the delivery of exceptional Customer Service which is measured through customer satisfaction ratings and positive reviews through Trustpilot, Google and Review Centre.
  • Manage customer reviews and respond in line with internal processes and procedures. 

Skills required for the role:

  • Proven experience in a similar role within the travel industry.
  • In depth travel industry product knowledge.
  • Excellent communication skills, both verbal and written.
  • Strong customer focus and empathy
  • Exceptional attention to detail and organisational skills
  • Able to work in a fast-paced environment
  • Strong problem-solving skills.

If you’re interested in learning more about this Customer Experience Concierge opportunity, please contact Succeed Recruitment Solutions today for a confidential chat or press the apply online button now!

Not for you? The please visit our website to view the other exciting roles we have available;

Succeed Recruitment Solutions – for the best Travel jobs, Call Centre jobs and Multilingual jobs UK wide


Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Company info
0161 408 0357 / 0358
Peter House, Oxford St
Greater Manchester
M1 5AN

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