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Mandarin Speaking - Sales & Ticketing Agent

Travel Trade Recruitment
City of London, London, England
Up to £29000 per annum
Closing date
3 May 2024

View more

Airline & Airport
Full Time
Contract Type
Job function
Fares & Ticketing

Job Details

Are you fluent in Mandarin?

Do you have two years' experience in an Airline reservations and ticketing role?

Do you have strong Reservations, Fares & E-Ticketing experience in Amadeus?


To provide reservation sales, ticketing and reporting services for the airline client represented by the Company.

Key Responsibilities

  • Taking reservations calls from both direct passengers and trade partners
  • Generating airline bookings, changes, ancillaries, etc. and issuing/reissuing tickets/EMD's (auto & manual fare-build)
  • Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines
  • Daily & monthly airline sales reports and reconciliation
  • Providing excellent customer service both on the telephone and face-to-face
  • Dealing with ticket reissues, upgrades, reroutes, lost tickets etc. both over the phone and face-to-face
  • Group bookings and tour operator allocations, including issuing of contractual terms & conditions in conformance to individual airline protocols
  • Liaising with Airlines' local management and head office

Core Skills & Experience


  • High school certificate and Travel Institution diploma
  • Good standard of written and spoken English
  • Good standard of numeric skills
  • Fluent Mandarin - speak, read & write - essential


  • Minimum two years' experience in an airline reservations and ticketing role
  • Strong Reservations, Fares & E-Ticketing experience in Amadeus
  • Good knowledge of MS Word, Excel and Outlook
  • Ability to work under pressure
  • Excellent telephone manner
  • Ability to work as part of a team

Personal qualities:

  • Must be customer focused, well presented and well spoken
  • Good telephone manner
  • Good time management and organisational skills
  • Must be professional whilst under pressure
  • Excellent attention to detail
  • Flexibility

Salary & Benefits

£29,000 per annum (subject to experience)

Award winning EAP

Employee pension

Interested & meet the criteria?

Simply click 'apply'. Alternatively, contact Jane on 02038879444 or


Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at

Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

London Office
Tel: 0203 887 9444

Birmingham Office
Tel: 0121 222 2624

Manchester Office
Tel: 0161 923 6120

Leeds Office
Tel: 0113 394 4147

Scottish Division
Tel: 0141 248 5222

Temp Division
Tel: 0203 887 9444



Company info
0203 887 9444
3rd Floor, 1 Aldgate

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