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Customer Service Advisor

Travel Trade Recruitment
Manchester, Greater Manchester, England
Up to £23000 per annum + Additional Company Benefits
Closing date
8 May 2024

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Travel Agency
Full Time
Contract Type
Job function
Customer Service

Job Details

My client is a leading name in the travel and tourism sector, renowned for our commitment to delivering exceptional travel experiences to our clients worldwide. We are dedicated to making travel seamless and accessible, and our customer service team is at the heart of our mission. As we continue to grow, we are seeking dedicated Customer Service Specialists who share our passion for travel and excellence in service.


As a Customer Service Specialist, you will be the voice of the company, providing top-notch support and assistance to our clients. Whether they are in the planning stages of their trip, in transit, or have returned home, you will ensure their experiences are positive and memorable. You will be responsible for handling inquiries, solving problems, and offering solutions that go above and beyond.

Key Duties:

  • Provide timely and accurate responses to customer inquiries via phone, email, or chat.
  • Resolve issues with bookings, refunds, and travel arrangements with empathy and efficiency.
  • Assist customers in planning and booking travel, including flights, accommodations, and activities.
  • Provide travel advice and recommendations based on customers' preferences and needs.
  • Manage and maintain customer records and transactions.
  • Collaborate with partners and suppliers to resolve any service issues.
  • Monitor and report on feedback to improve the company's services and customer satisfaction.

Experience required:

  • Proven experience in customer service, preferably in the travel industry.
  • Excellent communication skills, with proficiency in English
  • Strong problem-solving skills and the ability to think on your feet.
  • Familiarity with travel booking systems and software.
  • Ability to work in a fast-paced environment and handle stress well.
  • Proactive and conscientious with an eye for detail
  • The ability to deal with confrontation and expertise in issue resolution.
  • Excellent numeracy and literacy skills

Job Benefits:

  • Competitive salary
  • Flexible working hours and the opportunity to work remotely.
  • Opportunities for personal travel discounts and perks.
  • Professional development and training in travel and customer service.
  • A supportive and vibrant work culture with a team that loves what they do.

How to apply?

If you are enthusiastic about delivering outstanding customer service and have a love for travel, we would like to hear from you! Please send your CV and a cover letter detailing your experience and why you would be a perfect fit to Gemma - or call me on 01619236120


Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at

Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

London Office
Tel: 0203 887 9444

Birmingham Office
Tel: 0121 222 2624

Manchester Office
Tel: 0161 923 6120

Leeds Office
Tel: 0113 394 4147

Scottish Division
Tel: 0141 248 5222

Temp Division
Tel: 0203 887 9444



Company info
0203 887 9444
3rd Floor, 1 Aldgate

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