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Assistant Travel Manager

Travel Trade Recruitment
Thurrock, Essex, England
Closing date
9 May 2024

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Travel Agency
Full Time
Contract Type
Job function

Job Details

Are you looking for a long-term career in Management?

Do you have experience as an Assistant Manager, Team Leader or Supervisor within the Travel Industry?

My client, a specialist travel company based in Essex are seeking an Assistant Manager to lead a team of Customer Service Consultants. You will be responsible for monitoring the teams individual performance and ensuring all travel documents including ticketing, pre travel information and itinerary change letters are proofed, as well as dealing with escalated complex complaints. If you have recent experience of overseeing a customer services, administration or sales team, at Supervisor level or above within the travel industry please apply now.


  • Provide coaching, training and constructive feedback regularly to ensure the team maximises its contribution to the business's success.
  • Assist with the drafting of any documentation, including itinerary change letters, pre-cruise and tickets, before sending to higher management for approval.
  • Overseeing the team to ensure such documentation are sent out on time.
  • Ensuring the team have a senior member of staff available at all times to assist with problems and handling problematic phone calls if passengers wish to speak to a senior member of staff.
  • Replying to pre travel correspondence when escalated to management.
  • Supporting and encouraging the team to reach the expected telephone service target
  • Assisting the Customer Services Manager with weekly team briefings, to ensure the team are always fully up to date on all matters.
  • Assisting with any staff HR matters such as e-days meetings regarding absence concerns and addressing any performance issues at initial stages.
  • To monitor and assess the teams' individual performances and assist with carrying out annual appraisals.


  • Previous experience working within the travel industry is preferable but not essential.
  • Previous experience of leading a team is essential.
  • Excellent written and spoken English is essential
  • A natural flare for problem solving
  • Experience in liaising directly with customers and suppliers with an empathetic and patient approach
  • Excellent attention to detail


  • The successful candidate can expect a competitive salary
  • Hybrid working (3 days from home)
  • Monday to Friday; 09.00 to 17.30hrs. You will also be required to work occasional Saturday's: 09.00 to 17.00hrs (a day off in the week will be given in lieu).
  • On-Site Parking
  • Travel discounts on selected products and services


If you have the relevant experience required for this role and wish to apply for this position, please follow the instructions to apply or email and attach your CV to


Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at

Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

London Office
Tel: 0203 887 9444

Birmingham Office
Tel: 0121 222 2624

Manchester Office
Tel: 0161 923 6120

Leeds Office
Tel: 0113 394 4147

Scottish Division
Tel: 0141 248 5222

Temp Division
Tel: 0203 887 9444



Company info
0203 887 9444
3rd Floor, 1 Aldgate

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