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Customer Relations Executive (Travel)

Employer
Travel Trade Recruitment
Location
Thurrock, Essex, England
Salary
Negotiable
Closing date
9 May 2024

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Customer Service

Job Details

Do you have experience in dealing with customer complaints?

My client is a successful travel company based in Essex is seeking a Customer Relations Executive, with excellent letter writing skills to investigate and respond to customer complaints.

This is an excellent opportunity for a candidate with fantastic customer service skills to join a fast growing company with fantastic benefits and career progression. As a Customer Relations Executive you will be responsible for ensuring the customer relations team provide a good, fast and affective service to each and every customer. Ensuring that client feedback is dealt with swiftly and efficiently in accordance with deadlines.

JOB DESCRIPTION:

  • Dealing with complaints from customers pre and post departure, over the phone by email and by letter
  • Logging the compliant and sending out an initial response to acknowledge the complaint
  • Investigating the complaint by liaising with suppliers
  • Responding and evaluating the complaint, offering compensation where necessary
  • Ensuring all complaints are dealt with in accordance to ABTA code of conduct

EXPERIENCE REQUIRED:

  • A strong background within customer relations
  • Must have excellent writing skills from a customer service environment
  • Previous travel experience and Knowledge of ABTA's code of conduct is an advantage
  • Ability to work under pressure, use your own initiative and to deadlines
  • Must be able to work calmly and rationally with difficult customers

THE PACKAGE:

  • An attractive salary package of £22,000 depending on experience. This is a fantastic opportunity to work for an established and ambitious travel company.
  • Hybrid working

HOURS:

  • Monday - Friday; 9.00 to 17.30hrs
  • Saturday: 9.00 to 17.00hrs

INTERESTED:

If you have the suitable skills and experience for the role, please follow the instructions to apply now

Company

TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com

VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

www.traveltradejobs.com

London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk

Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk

Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk

Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk

Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk

Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk

 

 

Company info
Website
Telephone
0203 887 9444
Location
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB

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