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Customer Success Manager - Leisure Travel

C&M Travel Recruitment Ltd
London, England
£40000 - £45000 per annum + benefits
Closing date
15 May 2024

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Tour Operator
Full Time
Contract Type
Job function

Customer Success Manager - Required for this luxury tour operator. They are looking for someone to support and look after the 100 independent consultants with support of the team. Salary around £45,000 plus great benefits listed below.

Customer Success Mangers Duties

  • Manage 100 ICs by being their day to day contact for questions and issues via phone, emails and in person meetings
  • Develop personal, solid, consultative with each Independent consultant
  • Regular catch ups to to review their portfolio, Technology, travel tool and professional development,
  • Act as trusted mentor/Coach
  • Proactively monitor revenue activity
  • Problem solve any issues the ICs may have in regards to ticketing, cancellation, hotel issues, internal IT problems, customer service issues etc

Customer Success Managers Skills Required

  • Strong background in the travel industry ideally in a similar role or within operations, reservations management or account management
  • Extensive experience within tour operations
  • Experience in customer complaint handling
  • Skilled communicator
  • Proven problem solver
  • Working knowledge of a GDS

Customer Success Managers Additional Information

  • Ideally 1/2 days per week in London but they are flexible on this for the right candidate
  • Great benefits including 25 days annual leaving plus bank holidays, pension, Bupa, up to a 5% bonus, life assurance, perkbox,

If you are interested in the above role please apply online or send your cv to

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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