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Aftersales Executive

Travel Trade Recruitment
Up to £22500 per annum + + performance bonus
Closing date
29 May 2024

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Full Time
Contract Type
Job function

Job Details

Job Title: Cruise Aftersales Executive

Location: Manchester (Hybrid)

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to join our team as a Cruise Aftersales Executive in Manchester.

As a Cruise Aftersales Executive, you will be responsible for ensuring that our customers' post-booking experience is seamless and memorable. From handling inquiries and resolving issues to coordinating with various departments, you will play a crucial role in delivering outstanding service and building long-lasting relationships with our customers.

Key Responsibilities as a Cruise Aftersales Executive:

  • Handle pre & post-booking inquiries and requests from customers via phone, email, and other communication channels.
  • Provide assistance and guidance to customers regarding itinerary changes, cabin upgrades, and other aftersales services.
  • Resolve customer issues and complaints in a timely and efficient manner, ensuring a positive resolution.
  • Liaise with cruise line partners and other suppliers to coordinate special requests and accommodations for customers.
  • Process cancellations, refunds, and other aftersales transactions accurately and efficiently.
  • Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling to enhance the customer experience.

Requirements as a Cruise Aftersales Executive:

  • Previous experience in a customer service or aftersales role, preferably within the cruise or travel industry.
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Strong problem-solving abilities and the ability to remain calm under pressure.
  • Attention to detail and accuracy in handling customer information and transactions.
  • Proficiency in Microsoft Office Suite and experience with CRM systems is a plus.
  • Ability to work independently as well as collaboratively in a team environment.


  • Competitive salary of £22,500 per annum, with the opportunity for performance-based bonuses.
  • Hybrid working model, combining office-based and remote work.
  • Opportunities for career advancement and professional development.
  • Employee discounts on travel products and services.
  • Supportive and inclusive work culture.

If you're passionate about delivering exceptional customer service and thrive in a dynamic and rewarding environment, apply now or email / call 0161 9236120!


Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at

Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

London Office
Tel: 0203 887 9444

Birmingham Office
Tel: 0121 222 2624

Manchester Office
Tel: 0161 923 6120

Leeds Office
Tel: 0113 394 4147

Scottish Division
Tel: 0141 248 5222

Temp Division
Tel: 0203 887 9444



Company info
0203 887 9444
3rd Floor, 1 Aldgate

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