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Aftersales Travel Consultant

Travel Trade Recruitment
North London, London, England
Closing date
20 Jun 2024

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Tour Operator
Full Time
Contract Type
Job function

Job Details

We are working with a well-established, leading tour operator based in North London who are looking for an Aftersales/Operations Executive to join their hard-working team! Reporting in to the Operations Supervisor, they are looking for hard working, personable and driven individuals to be a part of their successful business.

Key Responsibilities:

  • To deal with schedule changes received from airlines
  • To resolve issues raised by telephone calls or emails from travel agents quickly and efficiently while maintaining the highest level of courtesy and professionalism.
  • To demonstrate an ability to communicate effectively with agents, to manage the conversation and to make good decisions in a pressurised environment.
  • To investigate and understand issues relating to requests from travel agents to amend or cancel reservations and to effectively action these requests in a swift and complete manner. This will include amending flying dates, up grading tickets, route changes, name changes refunds and seat/meal request.
  • To ensure that booking processes are streamlined by efficiently using queues, booking notes and email communication wherever relevant.
  • To amend hotel, car hire and transfer reservations using the system, internet access to suppliers, email and telephone in an efficient manner that ensures that all amendments are actioned correctly and completely, leaving no lose ends.
  • To action ETA's (visa's), API's, Mobility Forms within set timeframes.
  • To be able to work to targets and deadlines while maintaining the highest quality of customer care handling.
  • To support other members of the department and company overall by promoting a positive "can do" attitude.
  • To assist with any other department where necessary.

Skill Required:

  • A minimum of one year experience working within a similar position within the travel industry
  • Excellent communication skills (Verbal & Written)
  • Previous experience using a GDS system

The Package:

* Salary - £21,000 - £24,000 DOE
* Monday - Friday: 9.30am - 5pm
* Saturday: 11am-4pm; (2 Saturday's per month and day off In lieu for working a Saturday)

Please click apply or contact


Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at

Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

London Office
Tel: 0203 887 9444

Birmingham Office
Tel: 0121 222 2624

Manchester Office
Tel: 0161 923 6120

Leeds Office
Tel: 0113 394 4147

Scottish Division
Tel: 0141 248 5222

Temp Division
Tel: 0203 887 9444



Company info
0203 887 9444
3rd Floor, 1 Aldgate

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