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Travel Customer Liaison Executive

Succeed Recruitment Solutions
Chester / Hybrid
Up to £25,000 plus excellent industry benefits
Closing date
24 Jun 2024

View more

Tour Operator
Full Time
Contract Type
Job function
Customer Service

Job Details

We have a fantastic opportunity for an experienced customer liaison executive to join the growing team of a leading travel organisation, based near Chester.

Our client are looking for a dynamic and articulate professional who is passionate about delivering a great customer experience who places the customer at the heart of everything they do. You'll use your exceptional communication skills and written skills with customers to resolve queries effectively whilst providing outstanding customer service, building a strong rapport for future repeat business.

This is a full-time position, Monday – Friday and our client can offer a competitive salary up to £25k plus excellent benefits, including discounted travel and a hybrid working option. If this role is of interest to you, please contact us today for a confidential chat, or apply online.

Role of Travel Customer Liaison Executive:

  • Managing customer complaints and queries across several internal and external communication channels
  • Prioritise and action own workload to meet internal and external deadlines
  • Responding promptly to customer enquiries both verbally and in writing, whilst being concise and accurate
  • Maintaining a positive, empathetic, and professional attitude toward customers
  • Maintaining records of customer interactions, comments, and complaints
  • Provide feedback on the efficiency of the customer relations process and highlight any issues to ensure standards are maintained and adjustments made to processes if required.

Skills required for the role:

  • Previous customer relations /customer service experience, ideally gained within the travel sector
  • Exceptional attention to detail and accuracy as well as a good level of grammatical accuracy.
  • Excellent communication skills both written and verbal.
  • Experience working with customers in a dispute resolution situation.
  • Ability to organise, prioritise and manage own workload efficiently to tight deadlines
  • Excellent team player with the ability to work independently
  • A flexible and adaptable approach to work

If you’re interested in learning more about this Travel Customer Liaison Executive role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available;

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs and Contact Centre jobs.


Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Company info
0161 408 0357 / 0358
Peter House, Oxford St
Greater Manchester
M1 5AN

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