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Long Haul Travel Specialist

Employer
C&M Travel Recruitment Ltd
Location
Manchester, Greater Manchester, England
Salary
Up to £26000 per annum
Closing date
11 Jul 2024

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Customer Service

Long Haul Travel Specialist
Great opportunity to join this award-winning, luxury tour operator as a Long Haul Travel Specialist in their tailor-made team. You will be using your specialist long haul travel knowledge to create truly bespoke, extraordinary experiences to Asia, India & Africa. You will be an experienced Travel Consultant, with the expertise to create detailed long haul tailor-made itineraries and have travelled to Asia, India and/or Africa. This is a fully home based role, offering a basic salary of £24k to £26k with lucrative monthly commission and the opportunity to travel on the most fabulous fam trips!

Long Haul Travel Specialist - Role & Responsibilities:

  • Respond in an efficient and timely manner to calls and emails and video calls from direct customers and agents and internal colleagues.
  • Liaise with suppliers to obtain rates & source product for bespoke tailor-made enquiries.
  • Be pro-active in using your specialist long haul knowledge to support conversion of enquiries into sales.
  • Manage the end to end sales & customer service journey, ensuring customers are notified of any operational changes affecting their holiday.
  • Handle any issues arising in an efficient customer focused way, ensuring a satisfactory outcome.
  • Provide an exceptional service to all customers via all channels.
  • Produce personalised documentation for every customer.
  • Support product team with input and feedback on product knowledge, pricing information and competitor analysis.

Long Haul Travel Specialist - Skills & Experience Required:

  • Proven expertise in a travel tailor-made sales role, with a background in tour operations.
  • Strong knowledge of Africa preferred through own travelling and / or of putting together bespoke itineraries. Knowledge of Asia / India would also be beneficial
  • Experience of meeting and exceeding sales targets.
  • Exceptional customer service skills, with a genuine desire to exceed customers' expectations.
  • Good knowledge of supplier contracts and costing itineraries.
  • Working knowledge of a travel GDS - Amadeus or Galileo preferred but not essential.
  • Ability to manage workload and prioritise effectively.
  • Excellent verbal & written communication skills
  • Flexible approach, with a pro-active creative approach to problem solving

Long Haul Travel Specialist - Additional Information:

  • Basic salary upto £26k plus uncapped commission.
  • Fully home based - all equipment provided.
  • 37 hour working week, currently 9 to 5 Monday to Friday and Saturdays 10 to 2 on a rota.
  • Regular Fam trips
  • 25 days holiday plus bank holidays and your birthday off
  • Discounted holidays and ad hoc prizes!
  • Perkbox
  • Fantastic opportunity to join this ultra successful, prestigious travel company.

Please apply for the position of Long Haul Travel Specialist online or email your cv to rachel@candm.co.uk

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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