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Travel Support Executive

Employer
C&M Travel Recruitment Ltd
Location
Surrey, England
Salary
£25000.00 - £26000 per annum + Fam Trips & Travel Concessions
Closing date
12 Jul 2024

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Customer Service

Travel Support Executive
This leading destination specialist Tour Operator are the experts in providing inspirational tailor-made holidays to a range of exciting worldwide destinations. They have a new vacancy for a Travel Support Executive to support their specialist rail sales team in this varied administrative and customer service role. Salary of circa £26k, hybrid working.

Travel Support Executive - Role & Responsibilities:

  • Administer bookings for all rail destinations.
  • Liaise with suppliers & customers to confirm travel arrangements and be pro-active in sourcing alternatives if necessary.
  • Support customers in responding to booking enquiries / amendments and in booking additional extras.
  • Provide an outstanding, personalised service is provided to all customers.
  • Carry out pre-travel calls to customers prior to departure, to offer additional services and upsells.
  • Assist customers with any after sales itinerary or tour related questions.
  • Daily management of queues and inboxes to ensure bookings are processed and customer and supplier emails are responded to in a timely manner.

Travel Support Executive - Skills & Experience:

  • Experience in the travel industry, with a background in sales, operations, or customer service working for a tour operator or travel agency.
  • A love of travel with a good range of destination knowledge.
  • Flexible approach with an ability to manage and prioritise workload.
  • Excellent attention to detail and accuracy.
  • Strong communication skills
  • Exceptional customer service focus and skills.
  • Excellent spoken and written English.
  • Practical experience using Microsoft Word, Excel and Outlook.

Travel Support Executive - Key Benefits:

  • Salary circa £26k .
  • Hybrid role with 2 days per week in beautiful open plan office.
  • Monday to Friday 9 to 5
  • 23 days leave increasing with length of service plus bank holidays.
  • Range of staff benefits including discounted travel, familiarisation trips, health cash plan, wide range of well being initiatives & social events.

Please apply for the position of Travel Support Executive online or email your cv to lisa@candm.co.uk

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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