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Customer Service Consultant

Travel Trade Recruitment
Reading, Berkshire, England
Up to £25500 per annum
Closing date
12 Jul 2024

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Travel Agency
Full Time
Contract Type
Job function
Customer Service

Job Details

Are you an experienced Customer Service Consultant who puts the customer at the heart of what you do? Do you have experience in the travel industry? If yes, this is the perfect role for you!

A well established and successful luxury travel company that specialise in luxury cruises are now expanding their business and are seeking a Customer Service Consultant to join their team and handle post-booking queries and duties on a full time basis. Based south of Reading in the Berkshire countryside (parking available) you will join a company passionate about the customer experience, which highly rewards its dedicated team with competitive salary, benefits and career progression.

* Handling post booking queries from high-net worth individuals
* Ensuring that all passengers have correct invoices and that we have had correct invoices from our suppliers.
* Ensuring that all passengers receive their tickets in a timely manner and that the tickets are correct (in the case of e-ticketing ensuring that the passenger has printed off their e-ticket by checking on our system).
* Assisting clients with their voyager personalisers.
* Ensuring that all passengers have paid us on time and that we have paid our suppliers on time.
* Using your experience to assist the Sales Team in all aspects of their work.
* Assisting the Finance Director, Customer Services Manager and Assistant Manager on a day-to-day basis.
* Assist with any questions our clients may have pre- or post-cruise.


The successful candidate will ideally have two years' experience within a customer service role. Ideally with travel industry experience but it's not essential. You will have an excellent telephone manner , be a team player, with solid problem-solving skills and good time management. The location is not accessible via public transport links from the surrounding area, so you would need your own transport to get here.

Salary £25,500
The hours for this position are 9am to 6pm Monday to Friday, no weekend working is required.
This is a lovely company to work for with a great product, beautiful offices, good benefits package and career progression opportunities.

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Leigh on 0203 887 9444


Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at

Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

London Office
Tel: 0203 887 9444

Birmingham Office
Tel: 0121 222 2624

Manchester Office
Tel: 0161 923 6120

Leeds Office
Tel: 0113 394 4147

Scottish Division
Tel: 0141 248 5222

Temp Division
Tel: 0203 887 9444



Company info
0203 887 9444
3rd Floor, 1 Aldgate

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