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Luxury Travel Advisor

Employer
Travel Trade Recruitment
Location
City of London, London, England
Salary
monthly commission
Closing date
15 Jul 2024

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Sales

Job Details

Are you experienced in the Luxury Travel Industry? Do you enjoy the buzz of working towards sales targets? Want to work for one of the leading Tour Operators in the UK? Then look no further!!

We are working with an extremely reputable Tour Operator, who are looking for an experienced Travel Advisor to join their team based the London Bridge area!

The role:

  • Be a true seller and champion for all company products across the full portfolio and be able to accurately describe, promote and convert on any product a guest wishes to book at.
  • Treat every booking, rate and availability enquiry that comes into the queue as an opportunity to convert on a sale. Respond to these in a timely manner and proactively follow up until the case is fully resolved.
  • Meet SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel.
  • Meet assigned conversion targets ensuring we convert on as many sales opportunities as possible.
  • Ensure guest profiles assigned to a booking contain accurate guest data and as many preferences as can be gathered.
  • Treat every interaction in a professional manner and yet done in a conversational, natural and warm manner.
  • For each and every stay, understand the guest motivation for the trip and who they are travelling with. Tailor the conversation based on these and if the guest is brand new to the Brand/Product or if they are long term loyal fan.
  • Working within provided guidelines suggest perks or enhance opportunities for our most loyal guests.
  • Upsell- treat every reservation as an opportunity to enhance each and every guest stay by suggesting additional add ons such upgrades, transfers, experiences etc.
  • Ensure our guest profiles are kept up to date and accurate as possible. Take ownership for each guest interacted with to capture all information and ensure it is entered correctly into the necessary systems. Identify duplicate profiles and flag for merging to ensure database is kept as clean as possible.

The Person:

  • 1 - 2 years relevant experience within a similar role, Travel and hospitality preferable
  • Working knowledge of MS Office
  • Ability to follow instructions & work independently when required
  • Excellent knowledge of computer reservation computer programs
  • Strong problem-solving skills
  • Detail oriented and highly organized
  • Strong ability to manage time and prioritize tasks
  • Strong sales and interpersonal skills
  • Customer service skills
  • Knowledge of the hotel / travel trade industry both in domestic and international sectors
  • Computer literacy skills

The Package:

  • A competitive salary + a generous commission scheme available
  • Hybrid working - 3 days in the office, 2 days from home
  • 35 hours a week, Monday - Friday + some weekend work

Interested?

Please click APPLY below or contact joe@traveltraderecruitment.co.uk

Company

TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com

VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

www.traveltradejobs.com

London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk

Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk

Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk

Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk

Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk

Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk

 

 

Company info
Website
Telephone
0203 887 9444
Location
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB

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