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Fares & Ticketing Team Leader

Succeed Recruitment Solutions
Birmingham / Hybrid
Up to £32,000 plus excellent travel industry benefits
Closing date
22 Jul 2024

View more

Tour Operator
Full Time
Contract Type
Job function
Fares & Ticketing

Job Details

We have a fabulous opportunity for an experienced Fares & Ticketing Team Leader to join a well known, Birmingham based Tour Operator.

The successful candidate will be responsible for the daily running of their Fares & Ticketing department, ensuring the team complete all processes and tasks within the deadlines required.

This is a fantastic opportunity to use your ticketing and supervisory skills in a role with a well established travel organisation and as well as a competitive starting salary of up to £32k, our client can also offer excellent travel industry benefits. Hours of work are between Mon - Fri 9am - 6pm and ideally will be based in our client's Birmingham office, however our client can also consider hybrid working options.

If you’re interested in finding out more about this Fares & Ticketing Team Leader role, please contact us today for a confidential chat or apply online.

Role of Fares & Ticketing Team Leader:

  • Amadeus/GDS champion for the company and keep up to date with any new products/development,assist in training, testing and implementation.
  • Queue management – ensure all q’s are kept up to date including: schedule changes, general, web, re-issues and q’s are checked at the end of the day to ensure everything has been actioned for that day.
  • Monitor schedule changes and ensure that agents/customers are advised of the changes.
  • Make any alterations to bookings, update back office systems to reflect the changes.
  • Ensure tickets/re-isssues are issued within the deadlines
  • Assist with BSP reconciliation and process refunds
  • Investigate ADM’s/ACM’s on a monthly basisand dispute with airlines where required, address any staff losses
  • Assist the reservations team with any fare queries
  • Assist with the set up of new E-accounts & ongoing relationships
  • Ensure that reservations team are updated with new fares, special fares, changes to routings

Skills required for the role:

  • Excellent fares & ticketing knowledge
  • Previous supervisory/managerial experience
  • Strong GDS knowledge including Amadeus & Travelport
  • Able to communicate effectively
  • Keen attention to detail
  • Strong product knowledge and business awareness
  • Ability to work under pressure
  • Strong organisation & time management skills

If you’re interested in learning more about this Fares & Ticketing Team Leader role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available;

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs and Contact Centre jobs.


Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Company info
0161 408 0357 / 0358
Peter House, Oxford St
Greater Manchester
M1 5AN

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