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Customer Resolution Executive

Travel Trade Recruitment
Chester, Cheshire, England
£23000 - £25000 per annum + Company benefits
Closing date
19 Jul 2024

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Tour Operator
Full Time
Contract Type
Job function
Customer Service

Job Details

Love customer service? Love working in travel? My client are an award winning tour operator who is looking for a Land Operations Executive! They are looking for a dynamic professional who is passionate about customer service and enjoys working in a fast-paced environment where hard work is rewarded. You will use your exceptional communication skills and personal service to build rapport with customers to resolve queries effectively to maximise future repeat custom. This role is largely focused towards land customer service queries. Chester office based, Monday- Sunday with a competitive salary!

Key Responsibilities:

  • Manage and resolve customer queries, primarily land queries.
  • Prioritise and action E-mails effectively
  • Action daily booking queues
  • Chase relevant suppliers for documentation/confirmation
  • Check and update documentation for specialist bookings
  • Effectively manage and resolve escalated issues
  • Crisis situations support
  • Fulfil any critical support as directed by Manager
  • Handle incoming calls from Agents regarding documentation and Admin queries.
  • Investigate booking anomalies and irregularities
  • Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements.

The Person: Essential Knowledge, Skills and Abilities:

  • Excellent telephone manner
  • Skilful with Microsoft Office (Word / Excel)
  • Able to create solutions & identify areas for improvement in procedure
  • Excellent numeracy and literacy skills
  • Ability to organise, prioritise and manage own workload efficiently to tight deadlines
  • Manage a diverse range of duties at one time
  • Experience in dealing with conflict resolution

This is a full-time office-based position where you will be required to work 37.5 hours per week, with varied shift patterns Monday to Sunday. Hybrid working will be considered for the right candidate.

Please call Hollie on 0161 923 6120 or email


Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at

Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

London Office
Tel: 0203 887 9444

Birmingham Office
Tel: 0121 222 2624

Manchester Office
Tel: 0161 923 6120

Leeds Office
Tel: 0113 394 4147

Scottish Division
Tel: 0141 248 5222

Temp Division
Tel: 0203 887 9444



Company info
0203 887 9444
3rd Floor, 1 Aldgate

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